Quality Assurance Manager

SUMMARYThe Quality Assurance Manager (QAM) is focused on maintaining compliance with federal and state and provides leadership oversight to operations in meeting their goals and ensure safety and satisfaction for individuals JOB FUNCTIONSTo perform this job successfully an individual must be able to satisfactorily perform each essential function listed below. Maintains knowledge of operations regulatory accreditation and company and monitors operational systems/processes to ensure compliance with policies and procedures and adherence to requirements to ensure quality of service delivery and compliance with operation reviews including but not limited to Site Reviews Record Reviews and review of other quality monitoring and improvement documentation of operational review activities thoroughly and detailed summary reports of quality assurance findings related to operational serve as the contact person for external regulatory reviews in the absence of the Regional as record keeper for all State/Federal Survey documentation coordinates/ implements corrective action as necessary and ensures company reporting requirements are with Regional Director and leadership team to develop and implement Quality Improvement Plans as as a leader in the development and implementation of the operations improvement planning initiatives and outcomes and implements internal quality practices under the direction of the Regional recommendations to leadership about needed actions to improve effectively with management and staff using good judgment and reports to operation leadership regarding the status of program input training and support to other service delivery team members in efforts to prioritize quality and reduce satisfaction survey data regularly identifies trends and makes recommendations as indicated for investigations and ensures compliance with deadlines. Conducts investigations (as assigned) and completes investigation reports consistent with company the Critical Incident Reporting and Mortality Review as Chair of the operations Quality & Safety Committee and participates in other committees as as a leader in coordinating internal activities to prepare and maintain external accreditation certification for company signature programs (YSIS Site Reviewer QIDP etc.).Supervises entry level QA position if other related duties and activities as RESPONSIBILITIESManages assigned personnel. Completes performance evaluations orientation and training. Makes decisions on employee hires transfers promotions salary changes discipline terminations and similar actions. Resolves employee problems within position Knowledge and Skills required for the JobThe requirements listed below are representative of the knowledge skill and/or abilities required to perform the job. Education and Experience: Bachelors Degree in human services or related experience and minimum of 2 years working directly with persons with developmental Licenses and Registrations:Valid Drivers license in good standing with current automobile Skills and Abilities:Knowledge and experience with quality assurance systems quality control and/or performance monitoring within a residential services field with applicable federal state and local laws and to complex fast-pace and confidential work written and verbal communication computer skills able to use various software programs for correspondence reports statistical compilation and analysis and database to work flexible Requirements:25-75% - Moderate travel required within designated service sitesPhysical Requirements:Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift carry push pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.