Quality Assurance & Governance Lead

About the Role

Rx Savings Solutions (RxSS) part of McKessons Prescription Technology Solutions segment helps members employers and health plans lower medication costs improve adherence and navigate care. AsRxSSscales toward a $150M revenue goal this senior individual-contributor role operationalizes the companys Quality Management System (QMS) covering clinical assurance audit readiness data integrity and AI-enabled quality processes. This person carries formal governance authority to enforce quality standards escalate risk and recommend halting activities when compliance risk is present and serves as the primary quality subject-matter expert to Operations Product Data Clinical and Technology teams.

What Youll Do

• Operationalize andmaintainthe end-to-end QMS including policies procedures controls and documentation governance (e.g. viaMasterControlor similareQMSplatforms)

• Validate clinical assumptions behind algorithms savings logic and client configurations to keep ROI claims evidence-based and auditable

• Execute audit preparation coordination and response across client regulatory and third-party audits using repeatable frameworks and playbooks

• Manage deviation investigation CAPA and quality-event processes driving root-cause analysis and systemic improvement

• Define track and report quality KPIs (defect rates audit findings SLA adherence savings-validation coverage) through executive dashboards

• Use AI-enabled monitoring and trend analysis to flag anomalies and proactively address risk before it materializes

• Exercise governance authority to enforce quality standards across teams escalatingnon-complianceand flagging risk directly to leadership

• Author andmaintainSOPs control frameworks escalation protocols and audit response playbooks

Basic Requirements

• 4 years of experience in quality assurance quality governance audit compliance or regulated operations

• Hands-on experience operationalizing a Quality Management System (QMS) including authoring andmaintainingpolicies SOPs controls and documentation governance

• Experience executing audit preparation coordination and response across client regulatory or third-party audits

• Experience evaluating clinical or algorithmic risk and translating findings into business terms (ROI compliance client trust)

• Demonstrated ability to drive cross-functional adoption of quality standards without direct authority

• Bachelors degree in Life Sciences Engineering Pharmacy Healthcare Administration Information Systems or a related field or equivalent experience

Preferred Skills/Experience

• Experience in PBM healthcare technology benefits administration or regulated healthcare services

• Experience with AI governance frameworks including validation risk classification and control design for AI-enabled workflows

• Knowledge of FDA ICH GMP SOC or related regulatory and compliance frameworks

• Professional quality certification (ASQ CQA CQE or equivalent)

• Familiarity with Salesforce JIRA Tableau Databricks or similar platforms used in quality reporting and workflow management

• Strong executive communication skills with the ability to translate QA risk into business impact for senior leadership

• ExperienceleveragingAI automation and data-driven approaches to improve quality processes and predictive risk management

Travel & Work Environment

Remote work is supported. Occasional travel (estimated less than 10%) may befor audits or client meetings. This role involves standard office physical requirements including extended periods of computer use.