Quality Associate I

Manage internal and external testing engagement requests including population pulls evidence collection inquiry responses and follow-ups

• Review deliverables for completeness and quality and finalize submissions ahead of deadlines
• Partner with risk compliance and operations stakeholders to resolve issues and escalate emerging concerns when needed
• Maintain and update control and testing documentation to ensure accuracy and audit readiness
• Support updates to workflow and control systems including change requests user testing reconciliation activities and communications to stakeholders
• Maintain testing/audit tracking sites and reporting including set-up of new engagements and status/result updates
• Provide oversight of population controls and reconciliations ensuring issues are documented addressed and retained appropriately
• Identify process breaks and root causes recommend improvements and follow through on actions to completion
• Drive continuous improvement in quality results through strong partnership with managers and peers
• Apply critical thinking to solve problems and support timely well-documented outcomes

Required qualifications capabilities and skills

Bachelors degreeorat leasttwo yearsof experience in financial services or operations

• Experience supporting quality control risk and controls audit/testing activities or commercial loan operations (booking funding processing or servicing)
• Strong analytical problem-solving and sound judgment skills
• Excellent verbal and written communication skills
• Ability to organize prioritize and manage multiple tasks in a metrics-driven environment
• High attention to detail with a methodical procedure-oriented approach
• Demonstrated sense of urgency and commitment to continuous improvement and best practices
• Ability to work collaboratively and share information effectively with peers and partners
• Ability to multitask and prioritize workload while meeting tight service levels
• Proficiency in Microsoft Office (for example Excel Word PowerPoint Outlook) and ability to learn new systems quickly
• Ability to work occasional overtime and to meet role-related screening requirements including background and credit screening prior to hire and annually thereafter

Preferred qualifications capabilities and skills

Experience coordinating multiple concurrent audits and testing engagements across stakeholders

• Experience with loan servicing documentation control design/maintenance and evidence standards
• Experience using common tracking and collaboration tools (for example SharePoint) to manage deliverables and deadlines
• Experience producing status reporting and insights using data visualization tools (for example Tableau)
• Ability to interpret trends in quality results and translate them into practical process improvements
• Demonstrated ability to communicate clearly with senior stakeholders and influence timely actions