Quality Associate I
Job Location:
Job Location:
Chicago, IL - USA
Monthly Salary:
$ 64600 - 87500
Monthly Salary:
Posted on:
6 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Department:
Job Summary
Description
Come join the Quality team and be a driving force in ensuring procedures that are tied to compliance and governmental regulations.
As a Quality Associate I within JPMorganChase you will play a pivotal role in maintaining the high standards of our internal Know Your Customer (KYC) processes. Your expertise in quality control will be crucial in conducting thorough reviews ensuring adherence to our operating procedures and identifying areas for improvement. Leveraging your advanced computer literacy and proficiency in artificial intelligence you will analyze quality results pinpoint root causes and propose innovative solutions. Your strategic thinking skills will be key in understanding the broader implications of quality issues and in driving change within the department. With your advanced skills in coaching and team building you will guide others in their work activities fostering a collaborative environment that values diversity and inclusivity. Your role will have a significant impact on our short-term departmental goals contributing to the overall quality and accuracy of our KYC standards.
Job responsibilities
As a Quality Associate I within JPMorganChase you will play a pivotal role in maintaining the high standards of our internal Know Your Customer (KYC) processes. Your expertise in quality control will be crucial in conducting thorough reviews ensuring adherence to our operating procedures and identifying areas for improvement. Leveraging your advanced computer literacy and proficiency in artificial intelligence you will analyze quality results pinpoint root causes and propose innovative solutions. Your strategic thinking skills will be key in understanding the broader implications of quality issues and in driving change within the department. With your advanced skills in coaching and team building you will guide others in their work activities fostering a collaborative environment that values diversity and inclusivity. Your role will have a significant impact on our short-term departmental goals contributing to the overall quality and accuracy of our KYC standards.
Job responsibilities
- Conduct comprehensive quality control reviews of Know Your Customer (KYC) records ensuring adherence to Global KYC and Quality Assurance Standards
- Utilize advanced computer literacy skills to analyze data integrity and reliability challenging assumptions where necessary
- Proactively identify potential issues risks and trends in the QA testing process using strategic thinking to initiate solutions
- Perform root cause analysis on identified deficiencies leveraging your proficiency in artificial intelligence to propose improvements to business processes
- Communicate results of quality reviews to stakeholders tracking and monitoring corrections to critical defects
- Foster a collaborative team environment and promote effective communication to enhance team performance and achieve shared objectives.
Required qualifications capabilities and skills
- Demonstrated expertise in quality control processes with a strong focus on Know Your Customer standards evidenced by practical application and results-driven performance for a minimum of 3 years.
- Advanced proficiency in using computer systems and related technology for data analysis and problem-solving
- Demonstrated ability to identify and analyze root causes of quality issues with a track record of proposing and implementing effective solutions
- Proficient in artificial intelligence with practical experience in applying AI techniques to improve business processes and outcomes
- Ability to articulate findings provide guidance and foster a collaborative environment that promotes continuous learning.
Preferred qualifications capabilities and skills
- Demonstrated knowledge of Webstats alternative Quality Assurance systems Chase Answers Card System (C3) and Customer Assist (CA) to support quality monitoring reporting and customer service processes.
- Ability to apply strategic thinking for identifying process improvement opportunities and implementing solutions with a growing understanding of regulatory guidelines.
Required Experience:
IC
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
