Quality Assistant

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938 BHN has helped individuals families and communities thrive through compassionate high-quality care and support. With deep roots in Western Massachusetts and a growing presence across the Commonwealth we are seeking a Quality Assistant to join our Corporate Quality Assurance team in Worcester. This role supports compliance monitoring data management performance measurement accreditation readiness and continuous quality improvement across BHN programs.

What We Offer:

• Purpose-Driven Work Support the quality and integrity of behavioral health services that make a meaningful difference in peoples lives.
• Organization-Wide Impact Help programs maintain accurate data strong documentation and readiness for regulatory and accreditation reviews.
• Meaningful Quality Improvement Contribute to practical improvements that strengthen program performance and service outcomes.
• Broad Organizational Exposure Collaborate with Quality Assurance program staff leadership and other corporate teams across BHN.
• Professional Growth Build experience in healthcare quality compliance analytics accreditation reporting and performance improvement.
• Supportive Team Culture Join a collaborative workplace guided by our HEART values: Humanity Empowerment Accountability Respect and Teamwork.
• Comprehensive Benefits Generous PTO 403(b) tuition reimbursement medical dental vision employee assistance programs and more.
• Certified Great Place to Work Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Collect validate and maintain program-level quality and performance data across multiple BHN programs.
• Generate routine quality compliance audit and performance reports for program and leadership review.
• Assist with developing and maintaining dashboards scorecards charts and other data visualizations.
• Review documentation using standardized audit tools checklists and established quality indicators.
• Support internal compliance reviews and preparation for external reviews involving CARF MassHealth DPH CMS managed care entities and other regulatory or accreditation bodies.
• Compile audit evidence supporting documentation and follow-up materials for quality reviews and leadership reporting.
• Track corrective-action plans assigned follow-up items timelines and implementation status with Quality Supervisors and program leadership.
• Identify data discrepancies documentation gaps and emerging trends and communicate findings to the appropriate team members.
• Assist with data collection for grants contracts accreditation regulatory reporting and organizational initiatives.
• Support quality-improvement initiatives using established methods including PDSA cycles and action planning.
• Participate in committees workgroups project meetings and department meetings; document minutes and track action items.
• Help develop organize and maintain policies procedures workflows standard operating procedures training materials and job aids.
• Support satisfaction surveys outcome measurements performance-measurement plans and special quality projects.
• Maintain organized departmental databases electronic records and quality documentation while protecting confidential agency employee and client information.

Who You Are:

• High School Diploma or GED required; an Associates Degree in Healthcare Administration Public Health Business Administration Human Services Quality Management or a related field is preferred.
• At least one year of experience in healthcare quality assurance compliance administrative support data management or a related field preferred.
• Experience with Microsoft Excel Word PowerPoint Outlook Teams SharePoint Smartsheet electronic health records or healthcare reporting systems preferred.
• Strong organizational analytical and problem-solving skills with the ability to manage responsibilities across multiple programs.
• Ability to analyze data identify trends maintain accuracy and communicate findings clearly.
• Excellent verbal and written communication skills and the ability to work professionally with program staff leadership and other stakeholders.
• Ability to manage multiple priorities meet deadlines respond to changing needs and refocus after interruptions.
• Ability to maintain confidentiality work independently and collaboratively and develop proficiency with additional software and reporting systems.
• Ability to work on-site in Worcester.

We Hire for HEART!

Since 1938 BHN has delivered high-quality culturally responsive behavioral health care to individuals families and communities throughout Massachusetts. Our core values Humanity Empowerment Accountability Respect and Teamwork guide how we lead how we serve and how we support one another. If youre ready to make a meaningful difference as part of a mission-driven organization wed love to hear from you.

Pay Range: $21.50-$25.27

Required Experience:

Junior IC