QA Analyst I

At Barnes & Noble Education (BNED) we are dedicated to making tomorrow a better more inclusive and smarter world by servicing all who work in education. As a leading solutions provider for the education industry we are committed to driving affordability accessibility and achievement at hundreds of academic institutions nationwide by ensuring millions of students are equipped for success in the classroom and beyond. Together our teams work to elevate lives through education.

To support this mission we are seeking a detail-oriented QA Analyst I to join our team. The QA Analyst I responsible for supporting the quality reliability and functionality of enterprise applications through system testing documentation issue analysis and user support. This role executes test plans documents processes and results validates system enhancements and assists in troubleshooting escalated application issues. Working closely with cross-functional teams the QA Analyst I helps ensure system performance supports application maintenance and contributes to the delivery of stable high-quality technology solutions that support business operations.

• Develop maintain and execute test plans test cases and test scripts based on functional requirements business needs and system specifications.
• Perform functional regression integration user acceptance and other system testing activities to validate application performance functionality and reliability throughout the software development lifecycle.
• Document test results identify defects and communicate findings to project teams to support timely issue resolution and system enhancements.
• Collaborate with business users developers and cross-functional teams to understand system functionality troubleshoot issues and validate application changes.
• Analyze and assist in the resolution of Tier 2 application support issues ensuring timely escalation and communication when appropriate.
• Maintain accurate testing documentation procedures and supporting materials to ensure consistency and knowledge sharing.
• Participate in system implementations upgrades patches and release activities by supporting testing and validation efforts.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance testing processes documentation and application quality.
• Perform additional responsibilities as required.

• 1-3 years of experience in software quality assurance application testing technical support or a related technology role.
• Basic understanding of quality assurance methodologies testing principles and the software development lifecycle (SDLC).
• Strong analytical troubleshooting and problem-solving skills with keen attention to detail.
• Excellent verbal and written communication skills with the ability to communicate effectively with both technical and non-technical audiences.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Ability to work independently and collaboratively within a team environment.
• Proficiency with Microsoft Office Suite and the ability to quickly learn new technologies and business applications.

We believe your success is our success so our benefits package is designed specifically to support you in every aspect of your life. At BNED we offer a variety of programs and resources to support the physical mental and financial well-being of our employees by offering a competitive total rewards package for full-time employees which includes medical dental and vision plans 401k with an annual discretionary match life insurance commuter benefits paid time off with paid holidays and a broad range of other benefits.

The hiring rate for this position is $20.50 per hour. This rate represents the base salary only in good faith at the time of posting. Actual compensation will be determined based on factors such as relevant experience skills and qualifications.

At Barnes & Noble Education we empower everyone. Our mission is to support students faculty and schools serving as a catalyst to meet the evolving needs of the education system and a new generation of students. That starts with fostering an environment for our employees where diversity and individuality is celebrated.

Barnes & Noble Education is an Equal Employment Opportunity and Affirmative Action Employer committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy sexual orientation gender identity or gender expression) national origin age disability genetic information protected veteran status or any other characteristic protected by applicable federal state or local law.

Barnes & Noble Education provides reasonable accommodation to qualified individuals with disabilities throughout the application and employment process. If you need a reasonable accommodation to complete an application or participate in the interview process please contact.

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