Purchasing Operations Supervisor
Job Location:
Atlanta, GA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
ABOUT VICTORY LIVE
Victory Live is a private equity backed technology company aimed at maximizing distribution and yield for live event ticket inventory. We provide an end-to-end software platform for the live ticketing industry managing thousands of sports theater and live music event tickets on behalf of artists promoters teams venues and professional resellers. Victory Lives comprehensive offerings include an established B2B marketplace along with both a full-service and an automated SaaS platform to handle all elements of the ticket sales lifecycle from ingestion to sales fulfillment.
THE POSITION
The Purchasing Operations Supervisor will oversee key aspects of ticket fulfillment order recovery and supply chain logistics. This role will supervise Fulfillment and Order Recovery team members ensuring orders are completed accurately and issues are resolved quickly.
The Supervisor will also oversee the sourcing and purchasing of replacement inventory for at-risk orders using sound judgment to balance cost customer impact and successful order completion. Diligence accuracy and the ability to make effective decisions in a fast-paced environment are critical to success in this role.
RESPONSIBILITIES
- Oversee fulfillment processes across 14 marketplaces to ensure accuracy and compliance
- Supervise coach and support Fulfillment and Order Recovery team members including training workload distribution and performance accountability
- Oversee the recovery of failed or at-risk orders ensuring timely and cost-effective resolution
- Source and approve replacement ticket purchases based on inventory availability pricing customer impact and financial exposure
- Serve as the primary escalation point for complex or high-impact fulfillment and order recovery issues
- Monitor purchasing and recovery activity to identify trends control costs and improve outcomes
- Develop improve and document workflows across fulfillment purchasing and order recovery
- Maintain relationships with technology partners and ensure timely resolution of system issues
- Collaborate with leadership on operational initiatives and cross-functional projects
REQUIREMENTS
What were looking for
- Previous experience in purchasing procurement inventory management fulfillment ticketing operations or a related environment
- Leadership or supervisory experience in a fast-paced environment
- Strong judgment with the ability to make purchasing decisions while balancing cost urgency and customer impact
- Excellent organizational communication and problem-solving skills
- Ability to manage multiple priorities and high-impact situations effectively
- Strong attention to detail and ability to identify problems root causes and potential solutions
- Flexible and reliable team player with a commitment to confidentiality and discretion
- Willingness to work nights weekends and holidays
PREFERRED QUALIFICATIONS
- Knowledge of primary and secondary ticket markets
- Proficiency with ticketing systems inventory management point-of-sale platforms and/or third-party ticketing software
- Experience sourcing or purchasing inventory in a ticketing e-commerce or other transaction-based environment
- Experience with order recovery exception management or similar operational functions
Victory Live is an equal opportunity employer. We are committed to equal employment opportunity regardless of race color ethnicity ancestry religion creed sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression Veteran status or another other characteristic protected by state local or federal law.
Required Experience:
Manager
About Company
As your trusted ticketing connector, Victory Live helps maximize your live event inventory, drive ticket sales, and create memorable experiences for all.
