PUBLIC TRANSPORTATION INTERN

Summary:The City of Lawrence is seeking a transit focused administrative technician. This is a part-time temporary position. Duties include responsible part-time work facilitating customer service interactions including calls emails and questions at the front desk of Central :The ideal candidate will be an organized and friendly individual able to interact respectfully and consistently with the public; track and log complaints and customer service responses; work with our online dashboards to track buses and resolve rider issues; escalate and collaborate on complex issues. Familiarity with the Lawrence Transit service and ability to read a map :Equivalent to completion of twelfth grade with one to two years clerical work experience. This position requires excellent attention to detail the ability to handle multiple tasks excellent phone skills a personable attitude that is both team- and service-oriented. Must be familiar with modern office practices committed to continuous improvement and view problems as opportunities rather than obstacles. This position requires knowledge of MS Office. Excel is preferred with a focus on spreadsheet management. This position requires a valid license. The successful candidate will also pass the background check post-offer City physical and a drug :Monday- Friday 8AM-12PM