Public Safety Tele-Communicator Trainee

The County of Cape Mayis lookingfor
PUBLIC SAFETY TELE-COMMUNICATOR TRAINEE

DEFINITION

Under close supervision as a trainee and productive worker receives

and responds to telephone or other electronic requests for emergency

assistance including law enforcement fire medical or other

emergency services and/or dispatches appropriate units to response

sites; does other related duties as required.

EXAMPLES OF WORK:

As a trainee and productive worker:

Receives telephone or other electronic requests for emergency

assistance.

Learns to obtain verify and record location of emergency name of

caller nature severity and current status of the emergency and

obtains any other appropriate information needed to secure a full

assessment of the circumstances.

Learns to operate automatic number identification (ANI) automatic

location information (ALI) telecommunications devices for the deaf

(TTY/TDD) or other electronic devices to obtain and verify required

data.

May be required to access foreign language interpreter service for

non-English speaking callers.

Maintains a reassuring calming manner with callers to obtain required

information.

In response to medical emergencies is trained in the provision of

first aid or CPR instructions to stabilize the medical condition of

persons until arrival of professional medical assistance.

In nonmedical emergencies may provide precautionary instructions and

advice to help ensure the personal safety of persons and/or to

minimize loss of property pending arrival of fire police or other

assistance.

Refers nonemergency situations to other appropriate public or private

agencies.

May dispatch nonemergency personnel or equipment.

Determines the appropriate type of agency(ies) to respond to the

specific emergency or call for assistance.

Learns to utilize radio telephone and computerized or other

electronic equipment to dispatch specific law enforcement fire or

medical assistance units to the scene of an emergency based on

pre-established response plans and seeks guidance from supervisory

personnel when circumstances warrant significant deviation from

pre-established response plans.

Maintains a constant update on status of emergency units in the field

and of on-call personnel.

May make entries inquiries cancellations and modifications of

records in various systems and databases such as the National Crime

Information Center (NCIC) and State Crime Information Center (SCIC)

files.

Receives training in the activation of emergency alert systems such as

bells sirens beepers and tone-activated devices.

REQUIREMENTS:

NOTE:Appointees to positions at Public Safety Answering Points

and at some Public Safety Dispatch Points must successfully complete

training and obtain certification by the Office of Emergency

Telecommunications Services (OETS) in the Department of Law and Public

Safety as required by NJAC 17:24- 2.2 during the trainee period. Applicants possessing the required certifications will be given additional consideration. Seasonal (6 month) employment may also be considered. These positions are full-time but part-time applicants may be considered. Applicants must be willing to work variable shifts including weekends and holidays.

LICENSE:

Appointees will be required to possess avalid New Jersey drivers license.

Employee mobility is necessary to perform essential duties of the position.

Interested applicants should submit a letter of interest and resume to:

Kevin McLaughlin Division Director
Office of Emergency Management
4 Moore Road DN 308
Cape May Court House NJ 08210

and

Sara Maloney
Director of Human Resources and Training
4 Moore Rd DN 122
Cape May Court House NJ 08210