Public Safety Dispatcher

The major duties of the Public Safety Dispatcher position include but are not limited to the following:

• Serves as a dispatcher for the US Park Police applying in-depth knowledge of dispatch operating systems databases and equipment as well as knowledge of dispatch policies and past practices to isolate and solve unusual and difficult technical problems.
• Performs dispatch and call taking services for a wide variety of complex public safety related incidents and operations.
• Coordinates rescue ambulance and helicopter operations etc. of various agencies.
• Receives and evaluations emergency calls for service.
• Provides dispatch support to law enforcement activities.
• Queries & relays wants warrants drive and vehicle status Be on the Lookout (BOL) and Attempt to Locate (ATL) information for law enforcement contact and investigations.
• Serves as a certified operator of National Criminal Information Network (NCIC) National Law Enforcement Communications System (NLETS) and state criminal information networks (i.e. ACCESS TLETS VCIN etc).
• Monitors a variety of alarm systems including intrusion fire robbery panic and maintenance related systems. Analyze alarms. Ensures appropriate response. Reports on alarm systems troubles.
• Assists law enforcement officers with investigations.

Pay Information:
A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.

GS-6 range: $56767 to $73796 per year
GS-7 range: $63081 to $82007 per year
GS-8 range: $69860 to $90814 per year

Promotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to satisfactorily perform the work of the position existing work at the higher grade level and recommendation by the positions supervisor.

Duties will be developmental in nature when filled below the full performance level.

• U.S. Citizenship required.
• Appointment subject to background investigation and favorable adjudication.
• Meet Selective Service Registration Act requirement for males.
• Complete the initial online assessment and USAHire Assessment if required
• Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
• You will be required to submit to a drug test and receive a negative drug test result prior to addition this position is subject to random testing for illegal drug use.
• You will be required to wear a uniform and comply with the United States Park Police uniform standards. Uniforms will be provided.
• You may be required to work on-call evenings weekends holidays overtime and shift work.
• If you are a new employee or supervisor in the Federal government you will be required to complete a one-year probationary period.
• This position has been designated the event of severe weather conditions or other such emergency type situations the incumbent is required to report to work or remain at work as scheduled to support mission operations. You may be required to work on-call evenings weekends holidays overtime and shift work.
• Within 12 months of employment you must be able to obtain and maintain required dispatching and emergency management certifications determined by locality selected. This may include National Criminal Information Network (NCIC) National Law Enforcements Communications System (NLETS) and State criminal information networks (i.e. ACCESS TLETS VCIN etc.) and/or Emergency Medical Dispatching (EMD).

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period during which your fitness and whether your continued employment advances the public interest will be evaluated.

*Additional Requirements located under qualifications*

Requirements Continued...
This probationary period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest meet the organization goals and mission of the agency and/or otherwise promote the efficiency of the determining if your employment advances the public interest the agency will consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Under applicable law the employment of an individual serving a probationary or trial period automatically terminates when that period ends unless the agency affirmatively certifies in writing that the individuals employment should continue and that their appointment should be the absence of agency action to affirmatively certify continued employment beyond the probationary or trial period such appointments are terminated.

Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

All qualifications must be met by the closing date of this announcement-02/17/2027-unless otherwise stated in this vacancy announcement.

Credit will be given for all appropriate qualifying experience. To receive credit for experience your resume MUST clearly indicate the nature of the duties and responsibilities for each position starting and ending dates of employment (month/year) and the resume must reflect full and/or part-time or total number of hours worked (i.e. work 40 hours a week rather than indicating full-time). If part-time the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.

To qualify for this position at the GS-06 grade level you must possess all of the following minimum qualifications by close of the announcement:

EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-05 grade level in the Federal service (obtained in either the public or private sectors). This experience must include all of the following: Customer service based experience in a high-pace environment where the ability to make quick decisions is key; Operate multi-line telephones computers or radio equipment to provide information; AND Collect information from callers and input into computer system.

To qualify for this position at the GS-07 grade level you must possess all of the following minimum qualifications by close of the announcement:

EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-06 grade level in the Federal service (obtained in either the public or private sectors). This experience must include all of the following: Customer service-based experience in a high-pace environment where the ability to make quick decisions is key; Operate multi-line telephones computers or radio equipment while inputting information collected from callers into computer systems; Operate public safety dispatch systems such as NCIC NLETS CLETS or Computer-aided Dispatch (CAD) with limited supervision; AND Operate computer-based equipment to include but not limited to alarm monitoring systems records management systems computer aided dispatch systems message notification systems and report writing systems.

To qualify for this position at the GS-08 grade level you must possess all of the following minimum qualifications by close of the announcement:

EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-07 grade level in the Federal service (obtained in either the public or private sectors). This experience must include all of the following: Perform public safety dispatching (law enforcement. emergency medical search and rescue and fire) using personal computers and software programs to input data collected from callers; Independently operate public safety dispatch systems as: NCIC NLETS CLETS or Computer-aided Dispatch (CAD); Operate computer-based equipment to include but not limited to alarm monitoring systems records management systems computer aided dispatch systems message notification systems and report writing systems; and Obtain information from incoming callers to disseminate during emergency situations.

Volunteer Experience: Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community student social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

You must include months years and hours per week worked to receive credit for your work and/or volunteer experience. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that does not indicate exact hours per week or is listed as varies. Experience listed as full-time will be credited at 40 hours per week.