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Public Inquiries Assistant 1
Job Location:
Job Location:
Columbus, OH - USA
Hourly Salary:
USD 22 - 26
Hourly Salary:
Posted:
23 October 2026 (16 hours ago)
Posted:
Application Deadline:
20 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
All job postings will expire at 11:59 PM Eastern Time on the application deadline.
Organization:Attorney General
Agency Contact Name and Information:Ashley Baas;
Work Location:
30 East Broad Street
Columbus Ohio 43215
United States
30 East Broad Street
Columbus Ohio 43215
United States
Compensation:$22.79/hr-$26.79/hr
Schedule:Permanent - Full Time
Work Hours:8am - 5pm M- F
Classified Indicator:Classified
Union:Attorney General 45
Primary Job Skill:Administrative Support/Services
Who We Are
The Ohio Attorney Generals Office has played a vital role in shaping Ohios past and present and the work it does today helps chart the states future. The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime assist the criminal justice community provide legal counsel for state offices and agencies and enforce certain state these and other capacities staff members interact with tens of thousands of Ohioans each year.
What Youll Do
The Ohio Attorney Generals Office is currently seeking a motivated and hard-working individual for a Public Inquiries Assistant 1 vacancy in our Crime Victim Services Section. The Public Inquiries Assistant provides assistance and information to consumers business people government officials patients residents and general public in response to requests and inquiries. This position will work a hybrid in-person/remote schedule. There may be changes to this schedule based on training and operational needs. The headquarter location is our Columbus OH Office.
The successful candidate will perform the following duties which include but are not limited to:
-Responds to requests for materials and claim status inquiries received by telephone mail and in person.
-Refers clients to other sources provides assistance in resolving problems questions or complaints.
-Counsels and/or gives advice and follows up to assure consistent maintenance of conditions favorable to victims when necessary.
-Accurately records detailed information regarding conversations (i.e. personal telephone e-mail or written) into database and refers calls to appropriate staff members and/or other agencies.
-Assists with and/or performs research utilizing office information equipment (i.e. imaging fax ID system) to determine solutions to problems affecting victims and to determine nature and magnitude of problems or complaints and/or study particular products practices or services on behalf of victims.
-Assists with and maintains records data documentation and reports regarding calls correspondence contacts and actions.
-Assists with maintenance and inventory of publications and brochures (i.e. processes incoming mail new applications and supplemental applications single and bulk requests for applications and/or program publications.
-Prepares training packets used by legal staff for training).
-Performs other related duties as assigned.
Additional Information
The Attorney Generals Office is a dynamicorganization that offers career opportunities across many different disciplinesto people from all backgrounds and experiences. We do not discriminate in anyway. All people are equal under the law and it is so at the AGO. This is aworkplace where talent gains you entry and performance determines your careerpath. Staff can join and lead employeeresource groups and participate in online or in-person events to learn aboutthe experiences of others.
Employees of the Attorney Generals Office musthave been in their current positions for at least 12 months in order to beeligible for consideration.
The Attorney Generals Office may filladditional similar positions as a result of this posting.
The Ohio Attorney Generals Office is an EqualOpportunity Employer.
AGO#:
BackgroundCheck Info:
Selected candidate(s) will be subject to thefollowing background checks:
Criminal history
Driving record
Taxes
Drug Test
In addition an Internet search may be conducted of publicly available andjob-related information through social media
(Facebook LinkedIn Twitter etc.) or through the use of search engines(Google Bing etc.).
Why Work for the State of Ohio:
At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit our Total Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off including vacation personal sick leave and 11 paid holidays per year
- Childbirth Adoption and Foster Care leave
- Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
- Public Retirement Systems (such as OPERS STRS SERS and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications:
1 course or 3 mos. use of multi-line telephone system 1 course or 3 mos. use of personal computer 3 mos. trg. or 3 mos. customer service.
-Or equivalent of Minimum Class Qualifications For Employment noted above.
Job Skills:Administrative support/service confidentiality customer focus listening time management verbal communication
-Or equivalent of Minimum Class Qualifications For Employment noted above.
Job Skills:Administrative support/service confidentiality customer focus listening time management verbal communication
ADA Statement:
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Required Experience:
Junior IC
About Company
Ohio.gov is the official website for the State of Ohio. Find the government information and services you need to live, work, travel, and do business in the state.
