PT Clerk Residence Hall Front Desk

PT Clerk Residence Hall Front Desk

Midland College Midland Texas

JOB SUMMARY

The Residence Hall Front Desk Clerk plays a pivotal role in ensuring smooth operations within Residence Life at Midland College. They are responsible for providing exceptional customer service to residents guests and staff while maintaining a safe and welcoming environment. This position requires a combination of administrative tasks customer service and basic problem-solving skills.

ABOUT MIDLAND COLLEGE

At Midland College we believe education transforms lives strengthens communities and creates opportunity for future generations. As a driving force for workforce development and economic growth in the Permian Basin we serve dual-credit students first-time-in-college learners adult students and working professionals. Through strong partnerships with K-12 schools universities business and industry and community organizations we make education accessible prepare students for meaningful careers and help shape the future of our region.

Midland College is a dynamic institution experiencing rapid enrollment growth and institutional growth. We are continually evaluating how we work challenging ourselves to improve and embracing innovation to serve our students and community better.

Three Core Values define our culture:

YES We embrace challenges with curiosity optimism and a solutions-oriented mindset.

STUDENTS Student success is at the center of every decision we make.

ACT We take ownership move with purpose and deliver meaningful results.

We seek individuals who are adaptable resilient and energized by change. Our employees ask thoughtful questions challenge the status quo solve problems collaboratively and continuously look for better ways to serve students. We work hard think strategically and hold ourselves accountable. We also believe great teams support one another celebrate successes and bring positivity perspective and a sense of humor to the workplace.

What You Can Expect at Midland College:

• A leadership team committed to action collaboration and continuous improvement.
• A Board of Trustees that values stewardship innovation and long-term vision.
• A community that believes deeply in the power of education to create opportunities.
• Meaningful work supportive colleagues and the opportunity to make a lasting impact every single day.

If youre passionate about making a difference excited by growth and innovation and ready to help students succeed while strengthening the Permian Basin we invite you to join our team.

ESSENTIAL FUNCTIONS

Customer Service

• Greet residents guests and visitors in a friendly and professional manner
• Provide information and assistance regarding residence hall policies procedures and services
• Address inquiries concerns and complaints promptly and effectively
• Answer phone calls and direct issues to the appropriate party
• Maintain a positive and welcoming atmosphere at the front desk area

• Answer phone calls and in-person inquiries
• Assist with check-ins and check-outs for residents
• Assist with administrative tasks as assigned by Residence Life staff

• Monitor access to the residence hall ensuring only authorized individuals enter the building
• Knowledge of residence hall policies and regulations to ensure the safety and security of residents and property
• Observe report and document all policy violations
• Respond appropriately to emergencies including contacting appropriate on-call staff and following established procedures
• Report maintenance issues safety hazards and security concerns observed to the on-call staff or hall manager
• Comply with FERPA guidelines

• Collaborate with Residence Life staff including Resident Assistants and Residence Hall Managers to foster a supportive community environment
• Participate in staff meetings trainings and professional development opportunities
• Work cooperatively with other front desk clerks and Residence Life Operations Clerks to ensure seamless coverage and support
• Complete other duties assigned

• High school diploma or equivalent required
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong attention to detail and accuracy in record-keeping
• Knowledge of basic computer applications (e.g. Microsoft Office suite)
• Ability to maintain confidentiality and handle sensitive information with discretion
• Required to work evenings weekends and holidays per scheduled shift

• College Coursework Preferred
• Previous Customer Service experience
• Experience with multi-line telephone

WORK ENVIRONMENT

• Typical office
• Business Hours
• M-Th 8:00 a.m.- 5:00 p.m. F 8:00 a.m. 12:00 p.m.
  • summer M-Th 7:30 a.m. 5:30 pm
• Periodic evening and weekend hours during peak periods (e.g. open enrollment payroll)
• Occasional travel (less than 10%)

• Must be able to remain in a stationary position more than 50% of the time
• Must be able to sit or stand for long periods of time
• The person in this position needs to move to other locations on campus occasionally
• Repetitive use of a keyboard at a workstation
• Use of manual dexterity
• The person in this position frequently communicates with others; must be able to exchange accurate information
• Use of Audible and Visual Communications
• Frequently moves equipment or paperwork weighing up to 20 pounds
• Duties indoors and some outdoors

BENEFITS:

Midland College faculty and staff enjoy a comprehensive choice of insurance plans* and retirement savings programs.

• medical prescription dental and vision plans FSA
• retirement savings programs
• tuition remission for employees
• generous paid time off including winter break

To learn more go to: Midland College Benefits *eligibility may vary based on job classification

SECURITY SENSITIVITY

All Midland College positions are security-sensitive and subject to Texas Education Code 51.215 which authorizes the employer to obtain criminal history record information. An employment offer is contingent on completion of a satisfactory criminal background investigation.

Special Instructions to Applicants

All documents must be electronically submitted through the Midland College Online Employment Services website to be considered. Incomplete or improperly submitted applications may be excluded from consideration. Documents that must be submitted online: Completed online application CV/resume and transcripts (if applicable). Unofficial transcripts will be accepted with the application. NOTE: Official transcripts sent directly from the institution(s) attended to Midland College Human Resources are required within 30 days of hire (if applicable). If a specified closing date is not listed on the posting there is a required minimum posting period of five business days.