Provisioning Coordinator Carrier Services

Position Summary

The Provisioning Coordinator is responsible for end-to-end ownership of assigned telecommunications service delivery activities from order acceptance through installation activation billing readiness and project closure. This role supports Meriplex by coordinating carrier service delivery managing vendor commitments identifying and resolving delivery risks maintaining accurate documentation and providing clear communication to customers and internal stakeholders. Working cross-functionally across delivery support and customer-facing teams this role ensures services are delivered accurately on time and in alignment with customer expectations. The ideal candidate brings hands-on telecommunications experience strong follow-through sound judgment and a collaborative ownership-driven mindset with the ability to independently manage a changing portfolio of projects in a fast-paced service delivery environment. A demonstrated commitment to customer satisfaction project execution excellence and accurate service delivery is essential.

Job Responsibilities:

• Own assigned provisioning and carrier service delivery projects fromsales handoff through installation activation billing initiation and project closure.
• Maintain clear next actions due dates dependencies risks and escalation paths for all assigned orders ensuring work progresses without unnecessary delay.
• Review new sales orders and validate service details before order placement including service address product bandwidth term pricing site contacts Letters of Authorization (LOAs) demarc information access requirements and site readiness.
• Partner closely with Account Management Project Management Network Architecture Network Support Activations carriers and vendor partners to drive successful project execution service activation customer satisfaction and timely service delivery.
• Place and manage provisioning orders including fiber dedicated internet access (DIA) Ethernet broadband SD-WAN analog/POTS voice VoIP UCaaS number porting and other telecommunications services.
• Place and manage circuit and analog line disconnect orders through completion including confirmation of service termination and billing end dates.
• Proactively identify risks that may affect service delivery customer expectations project timelines or billing accuracy and take appropriate action before they become critical.
• Lead or support internal and external escalations as needed to remove obstacles recover jeopardized orders and achieve committed delivery outcomes.
• Provide clear timely and accurate status updates to customers Account Management project teams carriers leadership and internal stakeholders.
• Maintain detailed documentation in ticketing and order management systems including order status carrier updates customer dependencies billing triggers disconnect completion and escalation history.
• Coordinate with service management partners to support telco expense management service validation and accurate customer billing.
• Monitor carrier portals vendor systems email and service tickets for order updates electronic confirmations and customer-impacting changes.
• Support continuous improvement by identifying process gaps recurring delivery issues documentation needs and opportunities to improve the customer experience.

Required Qualifications:

• 3 years of telecommunications provisioning circuit delivery carrier management or service delivery coordination experience required.
• Deep working knowledge of telco circuit ordering and delivery including carrier milestones firm order commitment (FOC) dates jeopardy management escalations installation coordination activation disconnects and billing start and end date impacts.
• Experience managing carrier orders for services such as DIA fiber Ethernet broadband SD-WAN voice VoIP UCaaS number porting analog/POTS and data services.
• Exposure to LAN/WAN networking concepts demarc extensions handoff types IP addressing and site readiness requirements.
• Demonstrated ability to manage multiple projects and deadlines simultaneously while maintaining accuracy urgency and professionalism.
• Strong analytical problem-solving organizational and project coordination skills.
• Excellent verbal and written communication skills including the ability to communicate clearly with customers carriers vendors Account Management engineers and leadership.
• Collaborative team player who works effectively across departments to achieve customer commitments and deliver services accurately and on schedule.
• Strong ownership mentality with the ability to drive work to completion hold stakeholders accountable and proactively remove roadblocks.
• Ability to pivot quickly when priorities shift carrier timelines change or customer requirements evolve while continuing to protect delivery commitments.
• High attention to detail with a demonstrated commitment to customer satisfaction project execution excellence and accurate service delivery.
• Ability to work independently with minimal supervision while keeping stakeholders informed and aligned.
• Proficiency with Microsoft Excel Microsoft 365 tools carrier portals ticketing systems and order tracking platforms.

Preferred Qualifications:

• Experience with ConnectWise or similar professional services automation (PSA) or ticketing platforms.
• Experience working in an MSP carrier telecom broker enterprise IT or service delivery environment.
• Experience coordinating multi-site telecom projects customer migrations circuit replacements network turn-ups SD-WAN deployments or carrier disconnect initiatives.
• Familiarity with customer billing validation service inventory telecom expense management or vendor invoice reconciliation.
• Experience working with telecom expense or service management partners.

Education:

• Associate degree or higher in Business Telecommunications Information Technology Project Management or a related field preferred.
• Equivalent telecommunications provisioning circuit delivery carrier management or service delivery experience may be considered in lieu of formal education.

Certification

None required

Work Schedule/Travel

• Standard Meriplex business hours of 8:00 AM to 5:00 PM. Flexibility to accommodate changing work volumes carrier activities customer needs and project deadlines is required.
• Minimal travel is expected unless specifically required for customer carrier or business needs.

Physical Demands:

• Medium Work - Exerts up to 40 pounds of force occasionally up to 20 pounds of force frequently and/or up to 20 pounds of force constantly having to move objects.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.

Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status.

Required Experience:

IC