Provider Relations Representative Onsite

Provider Service Representative Entry-Level (High School Graduate) This is an Onsite Position

Position Summary:
The Provider Relations Specialist serves as a key point of contact between healthcare providers and ProviDRs Care. This role ensures providers receive timely support information and assistance with administrative and operational processes. Its ideal for a candidate with strong communication and organizational skills even without a college degree.

Key Responsibilities:

• Provider Communication:
  

Respond to phone calls and emails from providers regarding claims billing authorizations and general inquiries.

• Issue Resolution:
  

Assist in resolving provider concerns by collaborating with internal departments such as Claims Member Services and Credentialing.

• Data Entry & Records Management:
  

Maintain accurate provider records in internal systems including contact information contract status and documentation.

• Support Provider Onboarding:
  

Help onboard new providers by collecting forms and documents and guiding them through ProviDRs Care procedures.

• Training & Materials Distribution:
  

Distribute educational materials and updates about system changes or policy updates to providers.

• Compliance & Documentation:
  

Ensure all provider interactions and updates are documented accurately for reporting and compliance purposes.

Qualifications:

• Education:
  

High School Diploma or GED required.

• Preferred Experience:
  

12 years of customer service healthcare administration medical office or insurance experience (but not always required).

• Skills & Abilities:
  

• Excellent communication and listening skills.
  

• Detail-oriented with strong organizational abilities.
  

• Comfortable using computers and basic office software (Microsoft Word Excel Outlook).
  

• Ability to learn healthcare terminology and claims systems on the job.
  

• Team-oriented with a willingness to learn and grow in the healthcare industry.
  

Work Environment:

• Full-time standard weekday hours.
  

• Office-based
  

• Occasional local travel for provider meetings or training sessions may be required.
  

Job Type: Full-time

Benefits:

• 401(k)
  

• 401(k) matching
  

• Dental insurance
  

• Health insurance
  

• Paid time off
  

• Vision insurance
  

Shift:

• Day shift
  

Ability to Commute:

• Wichita KS 67202
  

Ability to Relocate:

• Wichita KS 67202: Relocate before starting work
  

Work Location: In person