PROvider Network Specialist

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk grab a bite (or a cup of coffee) work out or get a check-up we invest in you so you can find your inspiration.

Your Impact

The PROvider Network Specialist is primarily responsible for completing specific activities in support of maintaining the health and accuracy of Lowes PROvider network. The PROvider Network Specialist is responsible to ensure that Lowes has a third-party PROvider pool (Installers General Contractors Repair PROviders) able to meet the needs of the business in regard to Lowes PROvider strategy as well as ensure that all third-party PROviders comply with Lowes application and contractual compliance guidelines. To be successful the PROvider Network Specialist must have customer-first mindset high attention to detail and accuracy and be comfortable collaborating with multiple addition the individual in this role has the desire to use various systems in a fast- paced environment to complete work and as such must be able to learn and utilize new systems and tools as needed.

What You Will Do

• Reviews and validates the accuracy of the third-party PROvider information based on the Risk Management & Service Support guidelines
• Manages the set-up process for all PROviders through various Lowes based systems
• Processes and verifies all PROvider insurance licensing cancellations renewals and terminations including PROvider open-for-payment requests
• Confirms that compliant background checks are on file for PROviders while ensuring compliance standards are met by both the PROvider and Lowes
• Identifies deficiencies within the information provided through partnering with PROviders via phone or email to ensure compliance and collect various state required documents
• Inputs new vendor information into the Lowes Vendor System and works with Vendor Maintenance on the issuance of vendor numbers
• Compiles necessary documents which may include service PROvider agreements applications licenses and insurance documents for archival purposes
• Works cross-functionally to effectively gather information and complete tasks while reviewing information for completeness and accuracy
• Serves as subject matter expert to Lowes Services and Specialty associates field associates and PROviders for application process and insurance related questions
• Create and/or update team training and resource materials as required
• Serve as a resource to complete monthly reports and special projects as needed
• Provides SMART customer service at all times through the daily execution of Lowes customer service policies procedures and programs
• Organizes work processes to ensure the most efficient workflow while collaborating with others (i.e. PROviders field teams peers).
• Draws from program experience to offer ways to improve the PROvider experience
• In addition to the above responsibilities this individual is held accountable for other duties as assigned

Minimum Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement if applicable
• 3 years Experience in defined process role preferably in a team environment

Preferred Skills/Education

• Bachelors degree

About Lowes

Lowes Companies Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company with total fiscal year 2025 sales of more than$86 billion. Lowes employs approximately 300000 associates and operates over 1750 home improvement stores 540 branches and 120 distribution centers. Lowes is a core value S&P 500 equity stock and a dividend aristocrat. Based inMooresville N.C. Lowes supports the communities it serves through programs focused on creating safe affordable housing improving community spaces helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information visit.

Lowes is an equal opportunity employer and administers all personnel practices without regard to race color religious creed sex gender age ancestry national origin mental or physical disability or medical condition sexual orientation gender identity or expression marital status military or veteran status genetic information or any other category protected under federal state or local law.