Property Preservation Coordinator Violations

At SingleSource our Property Preservation team keeps properties in compliance resolving code violations before they turn into an scalation. Were hiring a Violations Coordinator to own that process: opening and investigating violation work orders working directly with local code enforcement offices and driving each case to resolution.

Youll also handle related property-compliance work including Vacant Property Registrations and Utility Management orders. This role is a great fit for someone whos persistent comfortable working the phone with government offices and good at chasing down documentation until a case is actually closed.

• Open all new violation work orders and investigate the reason behind each violation.
• Work directly with local code enforcement offices to obtain the documentation and information needed to cure violations.
• Handle Vacant Property Registration orders and submit completed results to clients.
• Manage Utility Management Orders including processing monthly utility payments.
• Locate and coordinate qualified vendors to complete violation-related work ensuring they understand applicable SLAs and client requirements.
• Partner with Vendor Management to identify coverage gaps and source vendors in underserved areas.
• Follow every case through to resolution keeping clients informed of delays issues or exceptions along the way.
• Build strong accountable relationships with vendor partners to maintain quality and SLA adherence.
• Keep internal and external systems accurately and consistently documented.

• Experience in property preservation code enforcement mortgage servicing or another field-services-related industry.
• Comfort with heavy phone and computer work including regular calls to government and code enforcement offices.
• Persistence and follow-through violations typically arent resolved in one call and nothing should fall through the cracks.
• Strong organizational skills and the ability to manage many open cases at once.
• Excellent verbal and written communication.
• Ability to work independently prioritize competing deadlines and make sound calls in the moment.
• Willingness to work 9:00 AM 6:00 PM EST.

At SingleSource were committed to creating a supportive and flexible environment where employees can grow and succeed. When you join our team you can expect:

A collaborative supportive team environment where your contributions are valued
Remote work flexibility to support work-life balance
Competitive benefits package including medical dental and vision coverage
401(k) with company matching to help you plan for the future
A strong generous PTO program so you can recharge when you need it

Location: Remote - must reside in one of the following states: Pennsylvania Ohio Texas Florida South Carolina North Carolina West Virginia California Indiana Colorado New Jersey Wisconsin

Required Experience:

IC