Property Manager (Stayable St. Augustine)

The Property Manager is the primary driver of success at each Stayable property. A remarkable Property Manager drives performance with discipline positivity creativity and empowerment. They can perform every job on the property. However their primary focus is building training and inspiring their team to deliver an exceptionally safe clean and affordable guest experience.

Traits of a successful Property Manager:

• Team-oriented understands that we can achieve our objectives by building and empowering a team of A-players
• Coachable has an open and thirsty mind to constantly grow through feedback from teammates guests and other stakeholders
• Disciplined executes the responsibilities of the position consistently and with fidelity
• Attentive to details inspects each area of the operation with a critical eye toward safety cleanliness and efficiency to deliver the best product at the lowest cost
• Self-starter possesses a fundamental understanding of what is required for a smooth and successful operation and takes initiative without direction
• Tough but Fair appreciates the balance between providing a terrific guest experience while holding the line on Stayables Rules & Regulations
• Dedicated motivated by a love for the team culture and property
• Leader embodies our core values and sets the example for all others on the team to emulate

Where are they going

Growth opportunities for exceptional Property Managers are endless. This frontline role understands our business better than anyone. Advancement comes in many forms and will only improve as the company continues to grow.

Compensation

Salary range: $50000 to $65000 depending on experience and skill.

Stayable strives to offer fair equitable and competitive compensation to all team members. All team members shall be considered equally without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.

This is an exempt salaried position that may require long and non-traditional working hours. Property Managers have multiple opportunities for bonuses. The salary will be adjusted based on experience cost of living and contribution to the propertys success.

Responsibilities:

The Property Manager is generally responsible for delivering an exceptional product for guest service property condition and team engagement. They also ensure that the operation runs efficiently and problems are communicated and handled quickly. Below is a summary of primary responsibilities.

Property Condition

• Inspect rooms before during and after a guests stay
• Direct ongoing preventative maintenance
• Maintain a low out-of-order room count
• Assign and track guest and team maintenance tickets
• Respond to emergency maintenance issues
• Coordinate security housekeeping groundskeeping laundry and maintenance
• Ensure that curb appeal is kept to the highest standard

People

• Recruit and train the best team in the industry
• Assess and coach team members in alignment with their Career Success Profiles
• Hold team accountable using Daily Huddles and monthly Alignment Meetings
• Ensure the team is dressed appropriately for their assigned work
• Establish weekly schedules based on arrivals departures and special projects
• Monitor for attendance and time punch compliance

Guest Service

• Build professional relationships with all guests
• Encourage positive reviews and guest referrals
• Model a welcoming and service-oriented disposition for all team members
• Enforce Stayables Rules & Regulations to keep all guests safe and happy

Administration

• Prepare and review daily weekly and monthly reports
• Prepare post and follow up on violation notices
• Implement new objectives and procedures
• Ensure timely and accurate completion of team member paperwork and time punches
• Respond quickly to requests for information from regional and corporate teams
• Prepare and file incident reports as needed
• Maintain an accurate inventory and prepare purchase orders

Requirements:

Expectations

This is an important high-profile position within the company. Property Managers deliver the physical product in a way that nobody else in the organization can. Further they are responsible for the engagement and livelihoods of a diverse multi-disciplinary team. Therefore we have high expectations for achieving clear measurable performance objectives.

Below are the minimum expectations for a Property Manager to be successful in their position.

Property Condition

• Inspect every room on the day of arrival day of departure after the room is made ready and once per month while the guest is in-house
• Minimize out-of-order rooms to an acceptable range (35-day turnaround time)
• Maintain superior quality scores based on scheduled and unannounced Quality Assessments and guest reviews

Team Engagement

• Hire and retain people that live our values and contribute to our culture
• Achieve industry-leading retention targets
• Maintain strong attendance and time punch compliance
• Align with direct reports and supervisor by executing meeting cadence with fidelity

General

• Act as a role model for everyone on the property
• Execute all policies and procedures with fidelity
• Report issues immediately to discuss and solve them quickly
• Be available to train for at least five weekdays Monday through Friday in Kissimmee
• Bilingual preferred but not required.

About Stayable

Stayable is an innovative and growing economy-scale extended-stay hotel company. We acquire hotels and motels that outlived their useful life and bring them back with renovations operational improvements and rebranding. We look for energetic enthusiastic and ambitious people to grow with our team.

If youre looking for a new challenge and eager to reshape the hospitality and communal living worlds this is the place for you!