Project Manager Technical Training Facilities and Operations

Job Description

The Role

Project Manager to lead supplier performance and operational excellence across technical training facilities and day-to-day training operations. This role helps ensure training centers are safe efficient scalable and ready to support high-quality technician learning experiences that strengthen service readiness across the GM dealer network.

The ideal candidate brings strong project management discipline supplier governance experience and the ability to work across training field finance procurement safety and operations teams. This person will help create a consistent and high-quality training environment that supports throughput learner satisfaction and business priorities across locations.

What Youll Do (Responsibilities)

• Lead the business relationship with the external supplier responsible for technical training facilities and operations serving as the primary point of contact for performance delivery and issue resolution.

• Manage supplier performance against statement of work commitments service levels key performance indicators and business expectations related to facility readiness class delivery utilization and learner satisfaction.

• Oversee the operational readiness of classroom lab and shop environments so training locations are safe organized and consistently ready for class.

• Drive scheduling capacity planning and resource coordination across classrooms bays tools equipment and vehicles to meet training demand and improve throughput.

• Partner with internal stakeholders to align facility and operations plans with curriculum needs launch timing and business priorities.

• Lead regular business reviews with supplier leadership track risks and corrective actions and escalate issues as needed to protect delivery and learner experience.

• Use data to monitor throughput utilization on-time start performance cancellation trends and learner satisfaction and translate insights into continuous improvement actions.

• Support pilots and rollout of new tools processes and technologies that improve the efficiency quality and consistency of training delivery.

• Standardize operating procedures and playbooks to create a more consistent training center experience across locations.

• Provide clear updates to leadership on operational performance risks mitigation plans and improvement opportunities.

Your Skills & Abilities (Required Qualifications)

• Bachelors degree in Business Operations Engineering or a related field or equivalent experience.

• 3-5 years or more years of experience in project management program management operations management supplier management or training operations.

• Experience managing third-party suppliers or outsourced operations with performance metrics and service expectations.

• Proven success leading cross-functional initiatives from planning through execution with measurable business impact.

• Strong analytical skills and experience using reporting dashboards or operational metrics to drive decisions and continuous improvement.

• Strong communication and relationship-building skills including the ability to influence across diverse stakeholder groups without direct authority.

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

• Ability to identify bottlenecks solve problems quickly and improve operational flow across complex environments.

What Can Give You a Competitive Edge (Preferred Qualifications)

• Experience in automotive technical training dealer service aftersales manufacturing or field operations environments.

• Experience overseeing training centers shop environments labs classrooms or other operational learning spaces.

• Experience supporting technician learning service readiness or training delivery operations.

• Familiarity with learning management systems scheduling tools or operational reporting systems used to support training programs.

• Project Management Professional certification or equivalent project management training.

• Experience with continuous improvement methods that improve flow reduce waste and increase throughput.

• Up to 25 percent travel to regional training centers and supplier locations may be required.

#LI-AP1

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one were looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment email us or call your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.