Project Manager

Westgate Resorts is seeking a highly motivated Project Manager to lead business initiatives operational improvement projects and data-driven solutions that support organizational goals onsite in Orlando FL! This role serves as a key liaison between business stakeholders operations teams and technical partners managing projects from concept through implementation and post-launch support.

The ideal candidate will have experience in project management business operations process improvement data analysis reporting and stakeholder management. This position offers an opportunity to drive measurable business results through effective planning collaboration analytics and execution.

If you thrive in a fast-paced environment enjoy solving complex business challenges and are passionate about leading projects that improve operational performance we encourage you to apply.

What You Will Do: 

• Lead and coordinate cross-functional projects from initiation through deployment and post-implementation review.
• Define project scope objectives timelines deliverables milestones and success metrics.
• Develop and maintain detailed project plans to ensure successful execution within established deadlines.
• Monitor project progress identify risks and implement solutions to keep projects on track.
• Facilitate project meetings presentations status updates and stakeholder communications.
• Ensure alignment between business goals operational needs and technical solutions.
• Partner with business stakeholders to gather requirements and translate business needs into actionable project plans.
• Analyze business processes and identify opportunities to improve efficiency productivity and customer experience.
• Research operational challenges and recommend process improvements and scalable solutions.
• Collaborate with leadership and operational teams to support strategic initiatives.
• Develop project performance dashboards KPI tracking tools and operational reporting solutions.
• Create reports and visualizations that support business decision-making.
• Analyze data trends and communicate findings to both technical and non-technical audiences.
• Establish reporting methodologies and key performance indicators that measure project success.
• Coordinate system testing user acceptance testing (UAT) and validation efforts prior to implementation.
• Support deployment activities and post-launch performance reviews.
• Document workflows project procedures user guides and reporting instructions to support adoption and sustainability.

Qualifications :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You Will Bring: 

• 1-2 years of experience in project management business operations business analysis process improvement analytics or reporting.
• 1 years of experience working with data analysis business intelligence dashboard development reporting tools or KPI management.
• Experience supporting cross-functional teams and managing multiple priorities in a fast-paced environment.
• Experience in hospitality vacation ownership resorts call center operations customer service travel or related industries.
• Exposure to operational reporting performance metrics workforce management or customer experience initiatives.
• Associates or Bachelors degree in:
  • Business Administration
  • Information Systems
  • Project Management
  • Analytics
  • Data Science
  • Related field
• Strong project management organizational and time management skills.
• Experience managing multiple projects and competing priorities simultaneously.
• Excellent analytical problem-solving and critical-thinking abilities.
• Strong written verbal and presentation communication skills.
• Ability to build relationships and collaborate effectively across all levels of the organization.
• Knowledge of Agile Waterfall and project management best practices.
• Experience creating dashboards KPI scorecards metrics and executive reporting.
• Ability to analyze complex data and translate findings into actionable business recommendations.
• Strong stakeholder management and customer service skills.
• Self-motivated detail-oriented and capable of working independently.

Technical Skills:

• Microsoft Office Suite (Excel PowerPoint Word)
• Adobe Acrobat
• Tableau
• Dialer Systems
• Verint
• Salesforce
• Alteryx
• Toad Databases
• Oracle
• Tableau Prep
• Business Intelligence (BI) Platforms
• Reporting and Data Visualization Tools

Additional Information :

Why Westgate  

• Comprehensive Health Benefits Medical Dental and Vision Coverage
• Paid Time Off Vacation Sick and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay Access Your Earnings When You Need Them
• Family-Focused Benefits Pregnancy Parental Leave and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) Support When You Need It Most
• Life Disability Accident Critical Illness and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program Exclusive Discounts on Hotels Cruises Resorts Restaurants Entertainment and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship  Up to $40000 for Team Members Dependents After 1 Year of Service
• Career Growth and Advancement Opportunities
• Community Involvement Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work :

No

Employment Type :

Full-time