Project Manager

• Health insurance
• Paid time off
• 401(k)
• 401(k) matching
• Competitive salary

• Associates or Bachelors Degree preferred; PMP Certification preferred; Equivalent industry experience may be accepted
• IICRC certification preferred (CPT FSRT etc.)
• 3 years experience in project management in the restoration field
• 3 years experience in contents inventory management pack-out material handling restorative cleaning storage and pack-back services
• Strong understanding of insurance claim processes and carrier documentation requirements
• Proficient in estimating contents restoration workflows and team supervision
• Strong working knowledge of software platforms such as PSA iCat Google Suite and mobile field tools
• Reliable transportation to and from the facility and job sites
• Valid U.S. drivers license with a driving record that meets company insurance eligibility requirements (operation of company vehicles will be required)
• Must be able to pass a background check and be free of any violent crime convictions or theft-related felonies within the past 10 years
• Strong written and verbal communication skills including the ability to work effectively with a bilingual (English/Spanish) workforce

• Oversee and manage all aspects of restoration projects including contents inventorying pack-out cleaning storage and pack-back operations
• Perform initial site inspections develop scopes of work and ensure timely preparation and submission of detailed estimates
• Ensures effective workflow management and maintains timely completion and submission of final paperwork to insurance adjuster(s) upon project completion (goal is to consistently submit < 3 days with no submission greater than 7 days)
• Conduct project planning meetings with internal stakeholders
• Lead all job planning scheduling and resource allocationincluding labor subcontractors equipment and materials
• Provide expert-level use of project management and contents inventory systems such as PSA iCat and Xactimate
• Communicate regularly with customers vendors insurance adjusters and internal stakeholders to ensure expectations are met or exceeded
• Troubleshoot contents salvageability and/or customer concerns
• Ensure technicians package contents safely and securely to prevent damage during transport and handling
• Monitor progress against project KPIs such as job cycle time margin targets and customer satisfaction scores
• Manage project budgets by monitoring expenses and ensuring profitability goals are consistently achieved
• Prepare reports for internal leadership team
• Train mentor and supervise production team members including crew leaders cleaning technicians warehouse staff and temporary laborers
• Ensure all project documentation customer updates and job notes are accurately recorded in the job management system
• Oversee production workflow efficiency safety compliance and customer satisfaction metrics
• Conduct regular field visits and vehicle inspections to ensure adherence to safety cleanliness and operational standards
• Operate company vehicles box trucks trailers forklifts pallet jacks and specialized cleaning equipment as needed

• Highly proficient in job estimating project scheduling and progress tracking utilizing iCat PSA or similar job management platforms
• Proficient in Google Suite email and mobile applications
• Expert in digital contents inventory and restoration procedures
• Strong leadership skills with the ability to instruct and motivate production labor teams
• Ability to multitask set priorities and effectively delegate tasks under tight deadlines
• Effective communicator with clients insurance professionals and team members
• Demonstrated ability to troubleshoot customer issues assess salvageability and uphold service excellence
• Familiarity with SDS protocols and safe handling of chemicals and materials
• Able to lift 25 - 50 lbs and perform physical tasks in field conditions
• Ability to sit or stand for periods of > 2 hours continuously
• Maintains a professional customer-first attitude aligned with company values of honesty empathy and servant leadership
• Committed to continuous improvement and creating a positive team culture
• Maintains a good attendance record with minimal unexcused absences or tardiness ensuring project timelines are met
• Ability to safely and effectively operate specialized equipment machinery and vehicles
• Availability to respond to infrequent after-hours customer emergencies
  
  

Blue Kangaroo PACKOUTZ is a comprehensive contents cleaning and restoration company. Were focused on utilizing industry best practices for the handling of personal and business assets. Our work is so important because were restoring what people value most. Clients seek out Blue Kangaroo PACKOUTZ after fire water mold or other damageits a very sensitive situation theyre facing so we work hard to make the restoration process seamless and stress-free.

We look for individuals with skills such as truck driving warehousing sewing woodworking crafting cleaning and other restoration-related activities. We also know that not everyone comes to us with these skills. Thats why we put each specialistthose with or without trainingthrough an in-depth and comprehensive training program. Each Blue Kangaroo PACKOUTZ member learns the entire contents restoration process while honing in on their specific cleaning or restoration skills. Its all a part of our ongoing support and training experience.