Project Manager Account Manager IT Service Desk & Deskside Support
Job Location:
Austin, TX - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
| Job Title | Project Manager / Account Manager - IT Service Desk & Deskside Support | ||||||||
| Client Company/Dept. Name | Texas Health and Human Services Commission (HHSC) TX | ||||||||
| Address | 1100 W 49th St. MC: 2020 Austin TX 78756 | City Name | Austin | State Name | TX-Texas | Zip Code | 78756 | If others (Address) | |
| Duration of the project | Project Start Date | Aug 2027 | Project End Date | Due date for Resume submission | 10/19/2026 | ||||
| No. of Openings | 1 | No. of Maximum Submissions | 1 | ||||||
| Job Description | Project Manager / Account Manager - managed IT Service Desk and Deskside Support . -minimum 8-10 year experience related to IT Service Desk and Deskside Support Services 1. Own contract delivery and oversight of Service Desk and Deskside Support services. 2. Act as the clients principal contact for operational contractual and performance matters meetings and escalations. 3. Coordinate transition planning staffing ramp-up readiness milestones risks and issues with the Transition Manager. 4. Manage the plan for 52 operational positions( related IT suport specialist Service Desk and Deskside Support Services); partner with the Hiring Manager on recruiting screening onboarding coverage replacements and staff retention. 5. Facilitate monthly metric meetings and oversee agendas action logs post-meeting reports and weekly transition reports. 6. Ensure timely accurate staffing reports contractual deliverables documentation and security/onboarding compliance. 7. Coordinate with the Invoicing Manager on weekly timesheets approved hours monthly invoices and credits. 8. Oversee subcontractors if used; resolve change requests and drive corrective actions and continuous improvement. | ||||||||
| Skill set info | Demonstrated leadership of managed IT Service Desk/Deskside Support or comparable IT services; client-facing contract/account governance; transition and staffing oversight; service SLAs/KPIs reporting workforce continuity escalations and corrective actions; invoice/timesheet coordination and subcontractor oversight when applicable. | ||||||||
| Education | Any relvant bachelors | ||||||||
| Certifications (if required) | N/A | ||||||||
| Documentation Required for submission | current resume and key staffing profile showing relevant IT service-delivery projects specific account/project oversight duties responsibilities and results; confirm availability for required client meetings. | ||||||||
| Work Hours | not specified; must support client governance meetings transition meetings monthly performance reviews and issue escalations. | ||||||||
| Account Manager Name (Proposal Team) | |||||||||
| Work authorization required | USC/GC/EAD/H1 also | ||||||||
| Relocation is accepted | No | ||||||||
| Remote work | No | ||||||||
| Additional Notes if any | We require best possible candidate at minimum possible rate | ||||||||
| On shore/Offshore | |||||||||
| Ceiling price/floor price | |||||||||
| Full time /Part time |
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Required Experience:
IC
About Company
Abacus Insights simplifies healthcare data with best-in-class data management solutions that improve data quality and drive valuable insights. We provide our customers with an intelligent platform that unlocks the value of data and removes the burden of maintaining legacy data managem ... View more
