Project Ldr. (ITSM Specialist) INTERMEDIATE-BOCA

Ubertal Inc

Job Location:

Boca Raton, FL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Mid-Level Project Leader IT Service Management (ITSM) Specialist
Location: Boca Raton FL
Duration: Approximately 13 months (through June 30 2027)
Work Type: On-site Contract

We are hiring for the role of Mid-Level Project Leader IT Service Management (ITSM) Specialist. Below are the key details:

Role Overview

This is an intermediate-level role supporting IT service delivery through the execution and maintenance of ITSM processes - specifically IT Change Incident and Problem Management - using the ServiceNow platform. The candidate will work to implement best practices drive process optimization and uphold service quality standards in alignment with industry frameworks.

Key Responsibilities

Lead development and continuous improvement of IT Change Incident and Problem Management processes
Act as Incident Manager and/or Major Incident Manager during high-priority incidents driving rapid response and resolution
Analyze existing workflows recommend enhancements and implement efficiency improvements
Monitor process performance metrics and provide regular reporting to management
Deliver training and guidance to IT teams on ITSM best practices
Update workflow states validate task completions maintain data accuracy within CHG/INC/REQ records
Monitor workflow transitions verify SLA timers coordinate process steps per defined governance standards

Required Skills & Experience

Minimum 5 years of experience in IT Service Management
Proven IT Change Management experience: planning coordinating documenting changes; risk assessment and post-implementation review
IT Incident Management: detection prioritization resolution escalation
IT Problem Management: root cause analysis long-term remediation proactive incident prevention
Hands-on ServiceNow platform experience: workflow automation reporting ITSM integration
ITIL Foundations Certification (current required)
Strong process improvement expertise with measurable outcomes

Education

Bachelors degree in Computer Science Information Systems Business Administration or related field - or equivalent work experience.

Job Title: Mid-Level Project Leader IT Service Management (ITSM) Specialist Location: Boca Raton FL Duration: Approximately 13 months (through June 30 2027) Work Type: On-site Contract We are hiring for the role of Mid-Level Project Leader IT Service Management (ITSM) Specialist. Below...

We are hiring for the role of Mid-Level Project Leader IT Service Management (ITSM) Specialist. Below are the key details:

Role Overview

Key Responsibilities

Lead development and continuous improvement of IT Change Incident and Problem Management processes
Act as Incident Manager and/or Major Incident Manager during high-priority incidents driving rapid response and resolution
Analyze existing workflows recommend enhancements and implement efficiency improvements
Monitor process performance metrics and provide regular reporting to management
Deliver training and guidance to IT teams on ITSM best practices
Update workflow states validate task completions maintain data accuracy within CHG/INC/REQ records
Monitor workflow transitions verify SLA timers coordinate process steps per defined governance standards

Required Skills & Experience

Minimum 5 years of experience in IT Service Management
Proven IT Change Management experience: planning coordinating documenting changes; risk assessment and post-implementation review
IT Incident Management: detection prioritization resolution escalation
IT Problem Management: root cause analysis long-term remediation proactive incident prevention
Hands-on ServiceNow platform experience: workflow automation reporting ITSM integration
ITIL Foundations Certification (current required)
Strong process improvement expertise with measurable outcomes