Project Coordinator

Job Title:Project Coordinator/Specialist-III
Job Location- San Francisco CA
Duration- 03 Months

The Platform Innovation team leads the strategy launch and scaling of the clients nascent bets for its white-label restaurants business.

The client is looking for a Launch Specialist to travel across the country to onboard restaurant merchants and enhance the experience they have throughout their lifecycle on our platform. Youll work cross-functionally between our sales account management operations product and analytics teams to build a delightful experience for our merchants. You will report to the East Coast Onboarding Lead for our Platform Operations organization. This position is partially remote partially in-office and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country.

• Interface directly with merchant restaurants and work tirelessly to improve their experience.
• Create and execute plans for merchant onboarding strategy building a seamless onboarding experience that delights merchants.
• Perform a significant amount of hands-on and in-store work training merchant staff on effectively using new platforms.
• Create merchant training materials to encourage staff understanding and adoption.
• Learn the ins-and-outs of client software configuration and oversee the implementation of digital ordering and SaaS tools.
• Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue.
• Be able to achieve immediate results and adapt in an evolving work environment.
• Look for ways to improve and want to shape the direction of the company.

• Bachelors degree or equivalent work experience.
• 5 years of work experience in restaurant/bar management customer support or hospitality.
• Able to complete tasks accurately effectively and on time with superb attention to detail.
• Excellent external and internal customer support skills.
• Experience working successfully cross-functionally with other departments.
• Proactive by nature and most engaged when you are operating at the lowest level of detail.
• Spanish fluency is a plus.

• 5 years in bar or restaurant management.
• Hands-on hospitality background.
• Restaurant opening experience.
• High-end bartending experience as key positive indicators.