Programmatic Customer Success Manager

About the Role

Were looking for a Programmatic Customer Success professional to join our Curation team and help grow a book of partners across the digital advertising ecosystem including agencies curation providers supply-side partners retail and commerce media networks and data providers.

This isnt a support-oriented role. Youll own day-to-day relationships and troubleshooting but youll also learn to think like a growth partner: understanding what makes each partner tick spotting opportunities to expand the relationship and helping partners get more value out of Equativs Maestro platform over time.

You dont need to be an expert in every part of programmatic advertising. Were looking for someone who has some exposure to digital advertising or AdTech is curious and eager to learn and genuinely enjoys building relationships and solving problems.

This is a great opportunity for someone early in their career who wants to build a foundation in programmatic advertising and curation with room to grow into broader account ownership as our team and our partners businesses scale.

What Youll Do

• Own day-to-day relationships for a portfolio of partners serving as a reliable point of contact for questions requests and troubleshooting.

• Help onboard new partners onto Maestro and ensure a smooth start to the relationship.

• Partner with internal teams (Product Sales Operations) to resolve issues and unblock partners quickly.

• Monitor partner and deal-level activity and help flag both growth opportunities and at-risk accounts early.

• Build real depth on Maestro and Equativs curation and activation capabilities so you can confidently support educate and advise partners.

• Help maintain a living knowledge base on your partners (motivations usage patterns growth plans) to inform how we support and grow each relationship.

• Identify opportunities to grow existing accounts including new formats deal types and adjacent products.

• Coordinate with Sales Product and Operations to keep partner needs visible and moving.

• Track open items and follow through until resolved. Bring discipline to how you manage your portfolio.

• Stay curious about whats happening across programmatic curation and AI and keep building your expertise.

• Bring partner feedback back to the team to help us improve the partner experience.

What Were Looking For

• Around 1 to 2 years of professional experience ideally in digital advertising media AdTech customer success account management campaign management or a related area.

• Some familiarity with programmatic advertising or the digital media ecosystem is helpful but deep technical expertise is not required.

• A growth mindset: genuine interest in not just supporting partners but helping them succeed and expand their business with us.

• Strong communication skills and the ability to build relationships with partners of different types and seniority levels.

• Comfortable working with data: reading reports spotting trends and knowing when something needs attention.

• Curious and eager to learn particularly about programmatic advertising and technology.

• Comfortable asking questions and figuring things out when you dont immediately know the answer.

• Organized and disciplined able to manage a portfolio of partners and competing priorities without letting things slip.

• A collaborative mindset and the ability to work well across internal teams.

• Strong attention to detail and follow-through.

• Comfortable working in a fast-moving environment where priorities can evolve.