Program Support Associate

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Position: Program Support Associate (San Jose CA)

Job Overview:
The Program Support Associate provides program coordination project tracking administrative support and operational assistance for technical and business initiatives. This role is ideal for a highly organized professional with strong communication skills sound judgment and the ability to manage multiple priorities in a structured deadline-driven environment.

The successful candidate will support technical teams program leads and security leadership by maintaining project documentation tracking action items preparing status reports coordinating meetings and ensuring program activities are accurately documented and effectively managed. The role requires familiarity with project management and service management platforms including ServiceNow and Jira as well as strong proficiency with Microsoft Office and collaboration tools.

This is a W2 contract position and is not eligible for C2C or W2 referral candidates.

Key Responsibilities:
Program & Project Support
Coordinate project activities timelines milestones deliverables and follow-up items across assigned programs.
Maintain project schedules status trackers action-item logs issue logs meeting notes and related documentation.
Track tasks requests dependencies and project commitments to support timely execution.
Prepare project status updates management reports presentations and briefing materials.
Monitor deadlines outstanding actions and deliverables to support program objectives.
Identify administrative or process-related issues that may impact project execution and escalate as appropriate.
Support technical teams and stakeholders with day-to-day program coordination.
Administrative & Operational Support
Provide administrative support to technical program and leadership teams.
Schedule meetings prepare agendas document meeting minutes and track follow-up actions.
Organize and maintain program records shared files reports and documentation repositories.
Support communications documentation requests onboarding activities access requests and other operational needs.
Coordinate with internal departments external partners vendors and other stakeholders as needed.
Handle confidential and sensitive information with discretion and professionalism.
Systems & Tools
Utilize ServiceNow for request tracking ticket monitoring workflow updates and reporting.
Utilize Jira or comparable project management platforms to track tasks issues technical workstreams and project progress.
Maintain accurate and current information across project management ticketing and reporting systems.
Create and maintain documents spreadsheets presentations dashboards and reports using Microsoft Office.
Utilize Outlook Word Excel PowerPoint Teams SharePoint and other collaboration tools.
Learn and effectively utilize additional business technical and project management systems as required.
Communication & Documentation
Draft clear professional communications reports summaries procedures and project documentation.
Communicate effectively with both technical and non-technical audiences.
Translate technical updates into concise business-level summaries for leadership and stakeholders.
Coordinate communications across stakeholders to maintain alignment on priorities deadlines and deliverables.
Provide Korean-language communication support both written and verbal as business needs require.


Prior experience supporting technical programs IT operations software development teams enterprise service management or business operations.
Experience preparing management reports executive summaries presentations and formal business documentation.
Strong written communication skills with the ability to prepare clear procedures summaries correspondence and project materials.
Working knowledge of project management methodologies including Agile Waterfall or hybrid delivery approaches.
Experience working in a bilingual multicultural or international business environment.
Intermediate to advanced Korean-language communication skills both written and spoken.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Preferred
Project Management Professional (PMP) certification preferred.
Candidates without a current PMP certification must be willing and able to obtain certification within six months of hire if required by the organization.
Experience with ServiceNow Jira or comparable project/service management platforms.

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Hours you will be work: Monday through Friday onsite in San Jose CA; 8 am - 5 pm PST

Compensation: $45-$55 per hour

Saige Partners one of the fastest growing technology and talent companies in the Midwest believes in people with a passion to help them succeed. We are in the business of helping professionals Build Careers Not Jobs. Saige Partners believes employees are the most valuable asset to building a thriving and successful company culture which is why we offer a benefit package and convenient weekly payment solutions that helps our employees stay healthy and maintain a positive work/life balance. Contact us to learn more about the opportunity below or check out other opportunities at Experience:

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