Program Support Assistant

The PSA performs a wide variety of clerical administrative and technical duties and responsibilities in direct support of seven (7) PCS Programs; Homemaker/Home Health Aide (H/HHA) Respite Community Adult Day Health Care (CADHC) Veteran Directed Care (VDC) Community Nursing Home (CNH) Community Care Network (CCN) and the State Veterans Home Program (SVH). These programs are available for all eligible Veterans enrolled with Veteran Health Administration (VHA) and are intended to accommodate the increasing needs for the aging Veteran population to assist with remaining in a home environment safely in lieu of nursing home level care.

Duties include but are not limited to:

• PSA position position requires excellent relational and communication skills; advanced knowledge of and experience with the Computerized Patient Record System (CPRS) Consult Tool Box (CTB) Health Share Referral Manager (HSRM) Consult Tracking Manager (CTM) Microsoft Teams Word and Excel. The incumbent will also display excellent oral and written communication skills and the ability to work with others.
• Time management skills and a high level of judgment are necessary. This position also requires independence of action general latitude for decision making and knowledge of information sources confirming complex questions policies and procedures within the PCS Programs.
• The incumbent plays a vital role in accomplishing tasks through an extensive knowledge and understanding of the organization regulations methods and the other tools or recourses of management.
• The incumbent provides daily administrative support to the GEC/NIC supervisory staff NIC Coordinators and front line staff. The incumbent is primarily responsible for completing authorizations for personal care to local Home Health Aide agencies Area Agency Agencies and contracts with local community nursing homes. The incumbent is responsible for ensuring the accuracy of authorized
• The incumbent plays a vital role in accomplishing tasks through an extensive knowledge and understanding of the organization regulations methods and the other tools or recourses of management.
• Responsible for coordinating bi-annual patient satisfaction surveys to be sent to Veterans enrolled in the various programs. Assists the Section Chief and Program Coordinator in preparing graphs and reports to management on the success of these programs.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory qualification and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Pay: Competitive salary regular salary increases potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave 13 days of sick leave 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Work Schedule: Monday-Friday 7:30 AM-4:00 PM
Compressed/Flexible: As needed by department
Telework: Not Available
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/PD05762A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process.
• In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 10/16/2026.

You may qualify based on your experience and/or education s described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS 5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to:
  • Maintains an automated system of program-specific data to track suspense dates on project milestones progress reports funding accomplishments compliance strategies etc.
  • Completes data related tasks such as entering gathering pulling tracking and summarizing program statistics and other data as needed to support the programs and communicates information to appropriate stakeholders for further action.
  • Types a variety of documents into final form ensuring correct grammar spelling punctuation format and style.
  • Coordinates activities with other administrative support staff and departments to ensure efficient flow of work.
  • Performs any items pertaining to timekeeping operations for the needs of the service.

. OR

• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have

. OR

• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond .

For more information on these qualification standards please visit the United States Office of Personnel Managements website at

Required Experience:

Junior IC