Program Support Assistant (OA)

Major duties include:

• Provides administrative and clerical support to the Environmental Management Service (EMS) department.
• Prepares correspondence reports and other documents as required by the department.
• Maintains and updates records files and databases in accordance with established procedures.
• Schedules appointments meetings and coordinates calendars for EMS staff.
• Assists in the preparation and tracking of work orders and service requests.
• Communicates with staff management and external stakeholders to relay information and resolve routine issues.
• Utilizes office automation software to create edit and manage documents and spreadsheets.
• Handles sensitive or confidential information in accordance with established policies and procedures.
• Supports inventory management by tracking supplies and equipment for the department.
• Performs other related duties as assigned to ensure the efficient operation of the EMS department.

Work Schedule: Monday-Friday 7:30 a.m. - 4:00 p.m. (work hours may be further discussed during the interview)
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant (OA)/PD800800
Relocation/Recruitment Incentives: Not authorized
Critical Skills Incentive (CSI): Not approved
Permanent Change of Station (PCS): Not authorized

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care you will operate in a model with three core elements seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veterans community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor Americas Veterans by providing exceptional health care that improves their health and well-being.

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 10/19/2026.

Typing Proficiency Requirement: You must be able to type at least 40 words per minute.

You may qualify based on your experience and/or education as described below:

• Specialized Experience GS-05: You must have one year of specialized experience equivalent to at least the next lower grade level (GS-04) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include: providing administrative and/or clerical support to include preparing correspondence reports and maintaining records; scheduling appointments managing calendars timekeeping and/or coordinating meetings for a team or department; utilizing office automation software (e.g. word processing spreadsheets databases) to create edit and manage documents and data; and communicating with staff management and external stakeholders both verbally and in writing to relay information and resolve routine issues. OR
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed 4 years of education above high school. NOTE: This education must have been obtained in an accredited business secretarial or technical school junior college college or university; transcripts are required. OR
• Combination: Applicants may also combine education and experience to qualify at this level. You must have an equivalent combination of successfully completed post-high school education and specialized experience as described above to meet the total experience requirements. Note: Only education in excess of the first 60 semester hours (i.e. beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. NOTE: Transcripts are required.

Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. The work is mostly sedentary. It requires sitting walking standing bending and carrying light items such as books papers and files. At times long hours may be spent operating a personal computer and/or typing.

Work Conditions: Work is performed in an office setting. The work requires the use of safe work practices that include office equipment avoidance of trips and falls and observation of fire regulations. The work area is adequately lighted heated and ventilated.


For more information on these qualification standards please visit the United States Office of Personnel Managements website at

Required Experience:

Junior IC