Program Support Assistant (OA)

Major duties include but are not limited to:

• Coordinates and provides administrative support;
• Schedules and manages appointments;
• Receives visitors and phone calls both for the service and refers to the appropriate social work personnel;
• Communicates and assists the HCHV Program Coordinator and clinic staff;
• Composes and prepares correspondence forms letters memos reports computer-related data specifications and similar material;
• Maintains office supplies and equipment;
• Maintains and prepares hard copy and/or electronic files and records;
• Monitors expenses and recommends budget adjustments;
• Performs other related duties as assigned.

Work Schedule: Monday-Friday 8:00am-4:30pm
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant (OA)/PD49602O
Relocation/Recruitment Incentives: Not authorized.
Permanent Change of Station (PCS): Not authorized.

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 10/08/2026.

You may qualify based on your experience as described below:

• Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to the next lower grade level (GS-5) in Federal Service that has equipped you with the particular knowledge skills and abilities to perform successfully the duties of a Program Support Assistant (Office Automation) GS-6 position and that is typically in or related to the work of this position. Specialized experience includes: performing a full range of administrative support for an office; receiving visitors and phone calls; reviewing all incoming and outgoing correspondence; scheduling meetings; and utilizing office automation software such as Microsoft Office (Word Excel and PowerPoint).

Preferred Experience: Experience interacting with patents with serious mental health and substance abuse disorders.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at

Education

There is no educational substitution at this grade level.

Required Experience:

Junior IC