Program Support Assistant (OA)

Major Duties:

• Performs office automation duties using Microsoft software such as outlook PowerPoint Word and Excel.
• Reviews uploads and maintains electronic files on facility/VISN 2 SharePoint database.
• Prepares meeting agenda items and minutes schedules on-site vendor training maintains records of training/in-services prepares annual performance appraisal and competency documents.
• Responsible for entering work order requests in VistA electronic equipment requests and equipment turn-in requests. Responsible for ensuring that all staff complete mandatory TMS training and assists with TMS navigation issues. Serves as the primary ADP AC for the section.
• Operates and maintains a wide variety of office equipment and computers maintaining ADP security.
• Receives and distributes mail answers phone calls and serves as the VIP sponsor for the service.
• Independently performs analytical and evaluative work that includes extracting compiling researching tracking and reporting of data and program information to the Chief of SPS.
• Summarizes data background information and other materials into detailed charts and graphs for use in presentations.
• Independently reviews and verifies data for accuracy and completeness prior to submission to various internal and external customers.
• The incumbent is responsible for ensuring that all reports originating in SPS are submitted timely. This includes but is not limited to maintaining a detailed list of all recurring reports such as internal and external tracers and quality assurance reports.
• The incumbent is responsible for the coordination of instruments equipment and office supplies to support various clinical and surgical program needs. Contacts vendor companies for manufacturing instructions for use when appropriate.
• The incumbent meets with service representatives to gather information regarding service requirements communicates with vendors to facilitate appropriate quotes submits requests to logistics/Materiel Management and monitors the delivery of requested items.
• Procurement duties will include preparing requests for procurement of instruments and equipment and obtaining quotations from vendors.
• The incumbent will prepare 2237 temporary service requests signed by the Chief or Assistant Chief of SPS that will be sent to the Centralized Purchasing Unit.

Work Schedule: Monday - Friday (8:00am - 4:30pm)
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant (OA)/PD56968O
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 09/25/2026.

You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the GS-05 level and all qualifying experience must have been performed in a healthcare setting. Such experience must include performing timekeeping or related payroll-support functions such as maintaining time and attendance records reviewing timekeeping data for accuracy and assisting with resolving payroll discrepancies; preparing and maintaining meeting agendas and minutes; operating personal computers and office software to produce accurate administrative work; applying administrative methods and processes to monitor and accomplish clerical and program tasks; maintaining electronic files and records; receiving and routing correspondence; and resolving minor technical issues related to software or telecommunications all in support of clinical and administrative operations within a healthcare environment.

• Typing Proficiency: This position includes the Office Automation (OA) parenthetical which requires the skills of a qualified addition to meeting the experience and/or education requirements you must be able to type at least 40 words per minute.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at

Required Experience:

Junior IC