Program Support Assistant

Typical duties include but are not limited to:

• Prepares assembles and correlates information in connection with surveys and one-time reports required by Central Office the Area Office the Regional Office (RO) or Division management regarding administrative support functions from other divisions and outside sources of data.
• Processes incoming and outgoing materials such as correspondence reports memoranda and other forms of written communications.
• Reviews and analyzes these materials determines action necessary researches and assembles background information and refers said materials to the appropriate section when necessary.
• Edits documents composes letters and reports reviews correspondence for accuracy and completeness prepares public presentation outlines and develops standard for form letters and replies to inquiries.
• Liaises with the customer and identifies requirements for equipment purchase lease trade-in excess move to another location warranty periods etc. and then passes those requirements on to the appropriate Administrative Section staff for action.
• The incumbent maintains the official station control log / history file for circulars bulletins and memoranda and assigns numbers and dates and recession / retention folders on these as required.
• Reviews and makes changes/ corrections to the ROs controlled publications (circulars bulletins memoranda) to ensure proper format is used. Updates and revises publications issued by SSD and prepares Justification for Proposed Field Station Issue for appropriate concurrence.
• Maintains the confidential records for SSD including records concerning individual performance disciplinary actions awards and similar information for all employees of the Division.
• As a purchase card holder always secures purchase card identifies correct accounting string or budget object codes (BOCs) for appropriate transactions as required within VA s credit card system.
• Maintains receipts or other necessary documentation for reconciliation purposes. Reconciles statements and forwards to approving officials within required time frames.
• Serves as the principal timekeeper for SSD and may support other division timekeeper needs by serving as an alternate timekeeper. May have duties in the PIV issuance process and may serve as one of the facilitys PIV Card issuers.
• Receives all SSD visitors and callers. Screens telephone calls for the SSD Chief and forwards only those calls requiring the Division Chiefs attention.

Promotion Potential: There is no promotion potential. The full performance level of this position is GS - 06.

Work Schedule: Full Time: Monday - Friday 8:00 am - 4:30 pm
Compressed/Flexible: Not Available
Telework: Yes This position is eligible for situational (ad hoc) telework only.
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant GS-06: 37329A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
Bargaining Unit: Yes

As a condition of employment for accepting this position you may be required to serve a 1-year probationary period or trial period during which we will evaluate your fitness & whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• Your performance and conduct;
• The needs and interests of the agency;
• Whether your continued employment would advance organizational goals of the agency or the Government; and
• Whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

Additional Conditions of Employment are as follows:

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary or trial period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
• Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

• For a GS-06 position you must have served 52 weeks at the GS-05.
• If you are a current VBA employee outside of the commuting area seeking reassignment or change to lower grade via this vacancy announcement you must currently hold the GS-06 (or higher) and the promotion potential of your current position must be at least None.

The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENTS: You may qualify based on your experience as described below:

GS-06 Grade Level:

• Specialized Experience: You must have one year of specialized experience equivalent to at least to the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to performing the following duties: composing reviewing and editing correspondence auditing statistical data assessing organizational workflow providing budgetary recommendations and serving as the principal timekeeper.

Volunteer Experience: Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements: Work requires some physical exertion such as extended periods of standing frequent bending reaching or similar activities necessary to set up operate adjust and monitor operation of the equipment. The employee lifts a variety of moderately heavy materials and supplies such as mailbags or large quantities of paper stock.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at http://://

Education

There is no educational substitution at this grade level.