Program Support Assistant

Major Duties:

• Assist leadership in monitoring implementation of the strategic plan and performance plan ensures the conduct of critical communications and aids in the sustainment of performance improvement gains.
• Responsible for designing managing and modifying plans and systems to maximize efficiencies of mobile clinical staff.
• Responsible for designing managing and modifying plans and systems to increase managerial effectiveness of leadership as this program evolves and expands.
• Assist leadership in monitoring implementation of the strategic plan and performance plan ensures the conduct of critical communications and aids in the sustainment of performance improvement gains.
• Apply project management principles to support leadership activities.
• Provide staff assistance in the area of planning as it relates to strategic plans for program development and implementation.
• Function as a valuable resource in quality assessment performance improvement interdisciplinary care models and special projects.
• Facilitate MoPOC implementation at new sites by providing support in processes of recruitment hiring equipment acquisition data collection and training.
• Build and manage several clinics electronically using existing administrative software tools as well as coordinate the availability and management of clinical space for clinicians in up to six remote locations along with patient home visits and other off-site patient visits as needed (e.g. assisted living facility).
• Have a working knowledge of health care delivery principles practices and programs and be able to apply this knowledge in the practical function of program administration.
• Track and reviewing Network and national objectives in order to serve as an informed source to the leadership clinicians and facility supervisors.
• Provide administrative support and advice to the Program Manager Program Coordinator and clinical staff as needed on functions related to rules and regulations patient care issues budget and program policy.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory qualification and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday- Thursday 7:00am - 5:30pm (Subject to change based on the needs of the Agency)
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/PD04112-0 and PD04113-0
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 09/08/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. For a GS-7 position you must have served 52 weeks at the grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

GS-6
Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to:

• Experience of VA eligibility directives and guidelines.
• Experience with computer software such as MS Word MS Excel MS Teams MS Outlook and office equipment.
• Experience communicating with customers both written and verbal.
• Experience performing administrative and clerical work in an office setting.
• Experience in Vista and the scheduling process.

GS-7
Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to:

• Experience of VA eligibility directives and guidelines.
• Experience with computer software such as MS Word MS Excel MS Teams MS Outlook and office equipment.
• Experience communicating with customers both written and verbal.
• Experience performing administrative and clerical work in an office setting.
• Experience in Vista and the scheduling process; experience of timekeeping procedure laws and policies; and experience supporting a mobile-based clinician.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at

Education

There is no educational substitution at this grade level.

Required Experience:

Junior IC