Program Support Assistant

Major duties of this position include but are not limited to:

• Schedules and/or coordinates meetings appointments and conferences as instructed.
• Serves as the primary timekeeper for Police Services.
• Revises and maintains Police Service files which includes controlled correspondence sensitive federal and state law enforcement bulletins and information Records Control Schedule 10-1 law enforcement reports and journals and other centralized files.
• Tracks suspense dates for matters requiring compliance status or reports and coordinates with other nationwide VA Police Services or other Medical Center staff to ensure timely submission.
• Responds to routine and non-technical requests for information within the scope of VA Police Service.
• Maintains the Document Tracking Database; a computerized tracking system for logging all correspondence from within and outside Police Service.
• Advises the Chief and Deputy Chief on the practical and technical aspects of office administration data processing and files management and performs staff support work in each of these areas.
• Directs executive law enforcement officials prosecuting attorneys executive leadership staff Veterans and other visitors via face-to-face visits phone calls and other methods to appropriate staff assigned to Police Service or the Medical Center requiring knowledge of entire organizational structure and the duties assigned to those areas.
• Utilizes VA Police reporting systems and other databases.
• Processes incoming and outgoing materials such as correspondence reports memoranda and other forms of written communication.
• Serves as a fund control point clerk for Police Service which includes processing purchase orders reconciling charges and other fund control point transactions.
• Utilizes computer programs and software such as Microsoft Access Word Excel PowerPoint Outlook and VA related programs.

Work Schedule: Monday - Friday 7:30 am - 4:00 pm subject to change based on the needs of the facility.
Telework: Not Available.
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/PD030440
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 09/10/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.


You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to:
  • Experience working in a police organization.
  • Experience utilizing Microsoft Office products.
  • Experience in office administration data processing and file management.
  • Experience utilizing purchase cards.
  • Experience with timekeeping systems.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at

Education

There is no educational substitution at this grade level.