Program Support Assistant

• The PSA is responsible for reviewing and assigning initial intake assessments and scheduling and completion of orientation for Veterans seeking housing vouchers. Incumbent assists with new staff onboarding process serves as HUD/VASH timekeeper and back up for the service line performs various clerical duties such as reminder calls and mailing correspondence assists with action items and the implementation of new processes; assists with program events such as Housing Fairs Homeless Stand down and Annual CHALENG Survey efforts.
• The incumbent will interface with personal computer (PC) applications databases and applications. This position requires excellent relational and communication skills; advanced knowledge of and experience with computers; oral and written communication skills and the ability to work with others; particularly homeless populations and community providers that help these populations. This position also requires independence of action general latitude for decision making and knowledge.
• The Incumbent serves as the Program Support Assistant (PSA) in support of the Homeless Program Manager HUD/VASH Program Supervisor and other assigned multidisciplinary program staff (HUD/VASH team). The PSA aids the HUD/VASH Supervisor in getting things accomplished through an extensive knowledge and understanding of the organization regulations methods and the other tools or recourses of management.
• The PSA assists in the establishment and enrollment of Veterans into the HUD/VASH program and acts as the liaison provides coordination and collaboration of services with VA eligibility travel budget non-VA care services and other departments throughout the VA Health Care System. The PSA accepts and facilitate follow up from homeless program telephone calls from patients family members caregivers homeless program staff in the field other VA staff and/or community agency staff regarding program inquiries patient care concerns etc.
• The PSA obtains as much information as possible coordinate with homeless program leadership and staff information to resolves problems independently when possible prioritizes and makes decisions regarding caller referral based on specific caller needs in collaboration with the homeless leadership/staff. The PSA assists the team to ensure the secure transmission and receipt of documents needed to make eligibility and discharge determinations.
• The PSA has primary responsibility for establishment monitoring and maintenance of clinic profiles in the Homeless Program. The Incumbent works with Managerial Cost Accounting & Decision Management (MCA&DM) staff and clinical services to ensure the clinic stop code information corresponds with the DSS stop code identifiers. Within each clinic profile the Incumbent is responsible for programming detailed encounter form and action profile settings setting appointment length and overbook capacity and managing the assignments of cases to the caregiver program clinics. The PSA utilizes statistical data to compile a monthly workload report(s) for all program staff.
• The PSA prepares the budget and completes monthly quarterly and annual reporting in collaboration with the Homeless Program Leadership to meet National program requirements monitors execution of national program funding. Manages fund control points for the Homeless/HUD/VASH Program.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory qualification and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday-Friday 8:00am-4:30pm
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/PD113680

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 09/16/2026.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: providing clerical or administrative support in an office healthcare hospitality or residential support environment; maintaining records logs or automated databases by entering tracking and retrieving information; assisting with the scheduling coordination or tracking of programs or services resources or program activities; preparing or reviewing routine correspondence and reports to ensure accuracy proper format and completeness; providing customer service and responding to inquiries from diverse populations; and following established policies procedures and safety or sanitation guidelines. Applicants who have the 1 year of appropriate specialized experience as indicated in the table are not required by this standard to have general experience education above the high school level or any additional specialized experience to meet the minimum qualification requirements.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at

Required Experience:

Junior IC