Program Support Assistant

Major duties include but are not limited to the following:

• Functions as the primary timekeeper for the Pharmacy Service maintaining accurate records of pay allowances leave and attendance in strict compliance with current regulations.
• Oversees recruitment and staffing by screening applications conducting candidate interviews verifying professional licensure with state boards and coordinating hiring actions with Human Resources.
• Tracks mandatory facility-wide training continuing education and staff competencies ensuring timely completion and documentation within the TMS system.
• Coordinates the onboarding process for new employees issuing administrative policies procedures and basic training for internal software applications like VISTA and VATAS.
• Administers personnel management matters including developing organizational charts monitoring sick leave usage and recommending personnel actions such as promotions awards and disciplinary measures.
• Interprets and ensures service-level compliance with EEO affirmative action and labor relations goals assisting supervisors with counseling letters and adverse actions.
• Manages confidential records and paperwork related to workers compensation light-duty assignments and investigations into discrepancies theft or employee misconduct.
• Provides high-level administrative support to the Chief of Pharmacy and supervisors managing calendars scheduling meetings opening and distributing mail and handling incoming/outgoing correspondence.
• Prepares confidential memoranda reports and congressional responses within strict deadlines while independently editorializing communications for clarity.
• Tracks monitors and maintains all service policies and procedures alerting professional staff when updates are required.
• Coordinates quality improvement initiatives tracks medication errors collects data for risk management and prepares routine reports to meet JCAHO and regulatory requirements.
• Serves as the primary administrative liaison for medical records engineering work orders and consumer affairs activities while managing office supply inventories.
• Controls physical security within the service by ordering receiving maintaining and delegating door keys and combinations to ensure the safety of stored pharmaceuticals and supplies.
• Conducts organizational and space-utilization studies analyzing data to identify operational bottlenecks and recommending corrective actions to top management.
• Represents leadership in non-clinical matters during their absence serving on various committees and coordinating activities across hospital services to support the patient care mission.
• Assists in developing the annual budget plan conducting thorough budget reviews and forecasting financial needs based on service priorities.
• Establishes organizes and maintains a rigorous system of internal controls for managing funds across allocated cost centers.
• Verifies daily fund availability across all account categories to prevent over-obligations in sub-accounts or general ledgers.
• Reconciles financial reports with actual expenditures investigating discrepancies and acting as the primary liaison with Fiscal Services and Administrative & Material Management (A&MM).
• Manages pharmacy procurement and contracting operations by preparing purchase requests evaluating project proposals and maintaining meticulous records.
• Determines appropriate costs performs cost analyses writes sole-source justifications and communicates effectively with external contractors.
• May serve as a Contracting Officers Representative (COR) to oversee contract performance and compliance.
• Oversees property management by preparing documents for property accession and de-accession maintaining inventory of non-expendable equipment and conducting periodic utilization surveys to ensure economical and efficient resource use.

Work Schedule: Monday - Friday 7:30AM - 4PM
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/PD20C850
Relocation/Recruitment Incentives: Not authorized
Critical Skills Incentive (CSI): Not authorized
Permanent Change of Station (PCS): Not authorized

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 08/27/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: experience where you were responsible for providing administrative support functions within a healthcare facility; experienced with procurement processes necessary to obtain goods and services for an office; performing automation duties using such software applications such as word processing spreadsheet electronic mail desktop publishing calendar database and/or graphics; assisting in the formulation and execution of budget estimates to include updating budget spreadsheets which are used in briefings; collecting compiling and tracking data and information; and researching reference materials regulations and standards to identify appropriate action necessary to correct problems or issues.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at

Required Experience:

Junior IC