Program Support Assistant

As a Program Support Assistant you will:

• Provide administrative/technical coordination of assigned responsibilities and keep abreast of all necessary changes.
• Perform timekeeping duties to include assisting with timesheets billing payments for the Transitional Work component as well as accounting for the VHA Vocational Rehabilitation Program.
• Extract and analyze data from various databases including but not limited to VATAS VSSC VISTA and LEAF.
• Provide a complete range of program support which includes basic customer service skills timekeeping data analysis and graphing.
• Provide administrative assistance to the section Chief.
• Scheduled Veterans for upcoming group and individual therapy sessions as well as medication management appointments with the PRRC NP.
• Monitor CWT VHA Vocational Rehabilitation and Psychosocial Rehabilitation and Recovery Center programs budgets and fiscal responsibility over the RCPs.
• Maintain compliance with proper fiscal procedures when purchasing reconciling and auditing.
• Serves as the control point clerk/purchase card holder for the CWT VHA Vocational Rehabilitation program and Psychosocial Rehabilitation and Recovery Center.

Work Schedule: Monday - Friday 8:00am - 4:30pm (Subject to change based on the needs of the Agency)
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/PD037690
Relocation/Recruitment Incentives: Not authorized
Permanent Change of Station (PCS): Not authorized

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 10/08/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: performing clerical/administrative duties in an office environment; answering and directing phone calls; preparing correspondence; maintaining files/records; and using a computer to perform a variety of support tasks. At this grade level applicants should have good verbal and written communication skills and the ability to perform assignments independently with minimal oversight. NOTE: Experience must be fully documented on your resume and must include job title duties month and year start/end dates AND hours worked per week.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at

Education

There is no educational substitution at this grade level.

Required Experience:

Junior IC