Program Specialist (Hotline)

This position is located in Portland OR which boasts huge spans of amazing trees foliage landscape and everywhere you look you can appreciate beautiful greenery! It is known as the most bike-friendly city in America has a train system that greets you at the airport spanning across the city and is home to the Portland International Rose Garden the oldest in the country! Portland is the one place where you will find lively festivals energetic music mouthwatering food and for you basketball fans the Portland Trail Blazers are a 7 minute walk from the HQs building! There is always something new to experience in this eco-friendly town!

Champion Integrity and Power the Pacific Northwest: Lead BPAs Hotline & Employee Concerns Program

At the Bonneville Power Administration (BPA) our mission is to deliver clean reliable and affordable energy to the Pacific Northwest while championing environmental stewardship and public trust. Central to achieving this vision is an unwavering commitment to operational excellence workplace fairness and ethical accountability.

As the Program Specialist (Hotline & Employee Concerns) within our Oversight Organization you will serve as a vital guardian of agency this high-visibility high-impact role you will lead complex investigations partner directly with federal oversight leaders and empower a culture of transparency across the organization.

1. Lead Complex High-Stakes Investigations Independently plan organize and execute thorough objective investigations into complex employee concerns-including fraud waste abuse mismanagement and safety reprisal allegations-ensuring complete confidentiality fairness and strict adherence to federal standards.

2. Serve as the Primary Federal Oversight Liaison Act as BPAs primary point of contact for Department of Energy Office of Inspector General (OIG) referrals. Triage high-level complaints coordinate investigation milestones and draft executive response packages and corrective action reports for agency leadership.

3. Conduct Strategic Triage and Risk Assessments Perform immediate high-level risk evaluations on incoming reports to determine jurisdictional scope legal requirements and appropriate resolution paths (such as formal investigations management inquiries or specialized referrals).

4. Formulate Evidence-Based Investigative Strategies Develop tailored investigative plans interview witnesses gather and secure critical documentation and author clear comprehensive findings that guide executive decision-making and systemic operational improvements.

5. Provide Trusted Guidance and Conflict Resolution Offer expert confidential advice to employees and managers regarding their workplace rights standards of conduct ethics guidelines and alternative dispute resolution options.

6. Drive Agency-Wide Education & Outreach Design deliver and evaluate engaging training sessions and educational materials across the agency to promote hotline awareness employee rights and a culture free from retaliation.

7. Analyze Case Data & Elevate Program Effectiveness Track analyze and report on complaint trends to uncover root causes perform periodic program self-assessments and provide strategic recommendations to executive leadership to continuously improve operations.

8. Collaborate Across Key Executive & Legal Functions Build strong collaborative partnerships with Human Resources Legal Counsel Security and internal management to verify that systemic corrective actions are implemented effectively across all agency operations.

In accordance with Executive Order 14170 applicants are encouraged to respond to four short free-response essay questions in the questionnaire. Answer to these questions is not scored or rated. Your answers will be reviewed by the hiring manager and agency leadership if you are referred for selection consideration.

When you apply you will be asked a series of questions to determine your eligibility for employment and your qualification for this position specifically. You must answer all of these questions completely and truthfully.

Key Requirements:

• You must be a United States Citizen.
• This employer participates in the e-Verify program.
• Males must abide by Selective Service registration requirements.
• You will be required to report in person to the official duty location.

SPECIALIZED EXPERIENCE REQUIREMENTS: A qualified candidates online application and resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level enter grade in the Federal service. Specialized experience for this position is defined as: 1) independently planning organizing and conducting complex investigations into employee concerns allegations of fraud waste abuse and misconduct including interviewing witnesses gathering documentary evidence and maintaining confidential case files; and 2) serving as a liaison or point of contact for Office of Inspector General (OIG) referrals analyzing complaint data to draft technical reports and developing training to promote program awareness and reporting options.

Experience refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies knowledge and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

Time-in-Grade: Current Federal employees must meet time-in-grade requirements by the closing date of this announcement to receive consideration.

CTAP/ICTAP candidates: To be considered well qualified you must meet all of the requirements as described in this section.

You must meet all qualifications and eligibility requirements by the closing date of this announcement.