Program Specialist 2 TRiO Student Support Services

Big Bend Community College a rural college serving vibrant culturally rich communities in the Columbia Basin of Central Washington invites applications for an Program Specialist 2 in the colleges TRiO Student Support ServicesDepartment. The position is a full-time 32-hour-per-week (80% FTE) position with applicable benefits contingent on continued grant funding.

Big Bend Community College is looking for a dedicated and student-focused Program Specialist 2 to serve as a key resource for students seeking guidance on admissions enrollment financial aid and academic support. As the first point of contact in a fast-paced and collaborative environment you will play a critical role in ensuring students receive clear and accurate information to help them enroll persist and succeed. Whether assisting students in person over the phone or through virtual communication you will provide compassionate and solution-oriented support to help students overcome barriers and reach their goals. This role is perfect for a detail-oriented and service-minded individual who thrives in a dynamic team setting and is committed to fostering an inclusive and supportive student experience. If you enjoy working in an environment where your contributions make a meaningful impact on students success we invite you to apply!

To work at the college you will participate in a movement. We are taking action to intentionally and fearlessly create a college where all feel they belong all people are represented and respected for their lived experiences and each has received the recognition and support needed to thrive. Our students the HEART of Big Bend Community College and our employees the SOUL are the reason for deepening our commitment to this movement.

Big Bend Community Colleges organizational strength is captured in our small yet mighty spirita small college taking on BIG things to enact BIG change to lift our students and employees. We are dedicated to extending postsecondary access to all our service district members and providing an environment for all to grow personally and professionally steered by our mission and vision.

Vision: To become our communities first choice to dream learn and succeed.

Mission

Serve as a Bridge

Stand as a Leader

Support for Success

Our guiding principles are a call to action establishing a standard for how we interact with each other present Big Bend Community College in the community serve students AND act upon areas of inequity.

Guiding Principles

Honor our Role as a Hispanic-Serving Institution

Advocate for Equity Inclusion & Diversity

Embrace our Workplace Norms

Innovate Proactively

Model Integrity

Educate All

If you share these values we encourage you to join the movement happening at Big Bend Community College.

This position is open until filled. Priority consideration will be given to applicants whose complete application has been received by August 25 2026. Big Bend Community College reserves the right to offer this position to a qualified candidate at any time so a prompt response is encouraged.

ESSENTIAL JOB DUTIES:

Program Coordination:

• Develop and maintain a quarterly calendar of workshops campus visits transfer bridge event and key college deadlines in collaboration with the TRIO team.
• Coordinate logistical arrangements for events including meetings conferences and travel ensuring timely reimbursements and reconciliations.
• Organize and oversee service-learning and work-based learning experiences on and off campus.

Student Support & Compliance

• Serve as the primary point of contact for TRIO participants staff and external stakeholders providing excellent customer service.
• Process student applications verify eligibility and manage intake processes.
• Maintain confidentiality of student information in compliance with FERPA and institutional policies.
• Re-engage inactive students and support graduates through the transfer process.
• Records & Data Management.

Records & Data Management:

• Organize and maintain accurate physical and digital student files to meet grant compliance and reporting standards.
• Assist in collecting data for the Annual Performance Report (APR) and grant applications.
• Support the Director in using data to make informed data-driven decisions.

Marketing & Social Media:

• Oversee TRIO SSS social media accounts ensuring engaging relevant and consistent content.
• Create promotional materials including flyers advertisements and reports highlighting program success.
• Maintain and update the TRIO SSS Canvas (non-credit) course with program and college resources.

Supervision & Training:

• Supervise and mentor 24 student employees ensuring they provide high-quality support for program operations.
• Train student employees in database management filing and social media tasks.

Administrative Duties:

• Monitor program budgets and assist with fiscal record-keeping.
• Submit purchase orders track expenses and maintain office inventory.
• Ensure an organized student-friendly office environment including bulletin boards and inventory.

OTHER WORK ACTIVITIES:

These are standard duties that all employees share.

• Maintains professional growth and development through seminars workshops and professional affiliations to keep abreast of latest trends in field of expertise.
• Ensures no injuries to self or others by following safe work practices and policies. This includes but is not limited to security and safety understanding of SDS equipment infection control fire disaster safe lifting and body mechanics.
• Ensures compliance with college policies and procedures and state and federal regulations.
• Conduct self in a professional manner and ensures the interaction with team members and other support groups is conducted in a courteous and efficient manner conducive to the colleges values.
• Perform related duties and responsibilities as may be required.

DUTIES OF THE POSITION REQUIRE EXPERIENCE AND KNOWLEDGE IN:

• Familiarity with TRIO programs or experience working with first-generation low-income and underrepresented student populations.
• Proficiency in social media management event planning and marketing strategies.
• Knowledge of data collection analysis and reporting for program improvement.
• Strong organizational and administrative skills including budget monitoring and compliance.
• Competence in Microsoft Office Suite (Word Excel Outlook Teams) and data management systems.

DUTIES OF THE POSITION REQUIRE THE ABILITY TO:

• Communicate effectively with diverse populations and foster a welcoming inclusive environment.
• Manage multiple tasks and deadlines with attention to detail and efficiency.
• Analyze data to create impactful marketing tools and support program decision-making.
• Supervise and mentor student employees.
• Adapt to dynamic work environments and prioritize tasks under pressure.

REQUIRED WORK SCHEDULE AND WORK ENVIRONMENT:

Work is primarily office-based and is sedentary in nature with frequent repetitive hand and wrist motions. Frequent use of computers and exposure to computer screens in performing work assignments. Frequent need for oral and written communications and ability to successfully monitor in-person and online testing for compliance with outside agencies regulations. Occasional need to kneel stoop crouch crawl reach and lift up to 25 an office environment. Ability to communicate using verbal and/or written skills for accurate exchange of information with faculty staff professionals students and the public.

7:30am to 3:00pm Monday through Thursday and 7:30am to 11:30am on Friday. Occasional evening or weekend hours may be required to support program events.

MINIMUM QUALIFICATIONS:
At the time of application all candidates must possess the following:

• Bachelors degree in marketing digital marketing public relations business analytics communications or an equivalent combination of education and relevant work experience.
• Professional experience managing social media coordinating events and/or creating marketing materials.
• Working knowledge of office software and technology including the Microsoft Office Suite (specifically Word Excel PowerPoint Outlook and Teams) and Zoom.
• Experience working effectively with individuals from diverse academic socioeconomic cultural ability and ethnic backgrounds.
• Strong written and interpersonal communication skills.

• Experience working in higher education.
• Strong leadership team building and group facilitation skills.
• Demonstrated commitment to providing a high level of customer service to participants college personnel stakeholders and guests.
• Ability to prioritize tasks track work in progress maintain accuracy multitask and effectively manage competing deadlines and interruptions.
• Experience working with TRIO programs or similar federally funded initiatives.
• Commitment to supporting the success of first-generation low-income and students with disabilities.

This position is open until filled. Priority consideration will be given to applicants whose complete application has been received by August 25 2026.Big Bend Community College reserves the right to offer this position to a qualified candidate at any time so a prompt response is encouraged.

To qualify for considerationapplicantsmust meet the required qualifications andsubmita complete application packet which includes the following:

1. BBCC Online application.
2. Cover letter addressing why you are interested in this position and how your qualifications make you the ideal candidate.*
3. Comprehensive resume or CV.*
4. Response(s) to the questions found in the Supplemental Questions Tab above.*
5. Unofficial transcripts documenting undergraduate and graduate coursework and degrees. Official transcripts are required upon employment.*

NOTE:You must complete the online application in full and respond to the required supplemental questions. Failure to provide this information or responses of See Resume may eliminate you from consideration for this position.The college reserves the right to remove documents submitted but not requested by the college as part of the application process. These documents include but are not limited to statements of teaching philosophy diversity statements letters of recommendation student evaluations performance evaluations etc.

Big Bend Community Collegereserves the right not to fill this position reject all applicants reopen the position or make a direct appointment. Applications received during this recruitment may be used to fill future vacancies at the colleges discretion.

This posting does not reflect the entire job description and may be changed and modified at any time without notice.

If you have difficulty logging into your account attaching documents submitting your application etc. please contactNEOGOVCustomer Service at 1-.

CONDITIONS OF EMPLOYMENT: Pursuant to RCW 28B.112.080 applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for or have left a position during an investigation into a violation of any sexual misconduct policy at the applicants current or past employers. By law postsecondary education institutions cannot hire an applicant who does not complete the questions.

Prior to employment a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform the position.

Per Governor InsleesProclamation 21-14.1employees of higher education must be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment newly hired employees will be asked to provide proof of their COVID-19 vaccination or request and be approved for a medical or religious exemption before beginning their employment with the college.

An offer of employment will not carry with it any responsibility or obligation on the part of Big Bend Community College to sponsor an H-1B compliance with the Immigration Reform and Control Act of 1986 proof of authorization to work in the United States will be required at the time of hire.

Official transcripts must be provided to the college upon hire.

REASONABLE ACCOMMODATION:Big Bend provides reasonable accommodations for qualified students employees and applicants with disabilities in accordance with the American with Disabilities Act and Section 504 of the Federal Rehabilitation Act of 1973. Please direct all inquiries regarding compliance with access equal opportunity and/or grievances to the Executive Director of Human Resources/Equal Opportunity Officer/Title IX Coordinator/Section 504 Coordinator BBCC 7662 Chanute Street NE Moses Lake WA 98837; or via email at

In compliance with state and federal regulations the college is committed to a safe and drug and alcohol-free campus. Employees are expected to comply with the colleges policy prohibiting illegal drug use or activity including notifications of criminal drug convictions and the use of prescription drugs or over-the-counter medications that are likely to affect job safety. The complete policy and procedure are available to view on thepolicies page (Download PDF reader) of the colleges website. A printed copy of the policy and procedure is available by contacting the Human Resources Office at .

BBCC ANNUAL SECURITY REPORT: Big Bend Community College strives to be a safe and secure campus for our students employees and community. Detailed information regarding campus security crime statistics for the most recent three-year period and other information are available on theCampus Safety and Security page of the colleges website. If you have questions or would like a printed copy of the materials please contact Campus Safety and Security at .

EQUAL OPPORTUNITY:Big Bend Community College provides equal opportunity in education and employment and does not discriminate on the basis of race sex sexual orientation gender identity/expression religion age color creed national or ethnic origin physical mental or sensory disability use of a trained guide dog or service animal by a person with a disability marital status pregnancy status or families with children a mother breastfeeding her child AIDS/HIV or hepatitis C genetic information and/or status as a veteran or any other legally protected classification.