Program Specialist 2 Admissions & Registration

This position reports directly to the Director of Enrollment Services & Registrar and is part of our supportive Student Services team which includes Financial Aid Counseling Advising Disability Support Services and others.

Big Bend Community Colleges organizational strength is captured in our small but mighty spirit. A small college taking on BIG things to enact BIG change to lift our students and employees. We are dedicated to extending postsecondary access to all our service district members and providing an environment for all to grow personally and professionally steered by our mission and vision.

Vision: To become our communities first choice to dream learn and succeed.

Mission

Serve as a Bridge

Stand as a Leader

Support for Success

Our guiding principles are a call to action establishing a standard for how we interact with each other present BBCC in the community serve students AND act upon areas of inequity.

Guiding Principles

Honor our Role as a Hispanic-Serving Institution

Advocate for Equity Inclusion & Diversity

Embrace our Workplace Norms

Innovate Proactively

Model Integrity

Educate All

If you share these values we encourage you to come be a part of the movement happening at Big Bend Community College.

ESSENTIAL JOB DUTIES
Program Management Admissions & Enrollment Coordination (50%)

• Coordinate and administers admissions and enrollment processes for new students and specialized programs including Running Start College in the High School and international admissions.
• Serve as the primary point of contact for students staff high school partners and external organizations regarding admissions enrollment and program-related processes.
• Develop implement and maintain procedures to ensure effective operation of specialized admissions and enrollment programs while maintaining compliance with institutional state and federal requirements.
• Monitor legislative and regulatory changes affecting admissions and enrollment programs; recommend and implement process changes to maintain compliance.
• Coordinate special initiatives and projects related to Running Start and other specialized enrollment programs.
• Review and investigate potentially fraudulent admission applications; processes suspected fraud cases in accordance with SBCTC guidelines and refers findings to appropriate authorities.
• Prepare validate and submit required enrollment billing and compliance reports including Running Start enrollment and reimbursement reports National Student Clearinghouse reporting and other state and federal reporting requirements.

• Maintain accurate student admissions and enrollment records in accordance with college policies state regulations and records retention requirements.
• Utilize ctcLink and other information systems to compile analyze and produce reports supporting enrollment management program administration and compliance activities.
• Ensure the accuracy and integrity of student data and enrollment information used for internal decision-making and external reporting.
• Monitor enrollment trends reporting requirements and operational procedures to support institutional effectiveness and compliance.

• Provide guidance and consultation to students employees faculty administrators and community partners regarding admissions enrollment residency registration records and specialized program requirements.
• Communicate admissions and enrollment information through various formats including email phone virtual meetings presentations and in-person interactions.
• Establish and maintain collaborative relationships with local school districts community organizations and college departments to support student access and success.
• Develop and deliver presentations training and informational sessions related to admissions enrollment processes and specialized programs.
• Maintain admissions-related web content forms and communication materials to ensure information is current accurate and accessible.

• Analyze admissions and enrollment processes to identify opportunities for increased efficiency effectiveness and service improvement.
• Research and resolve complex student staff and program-related issues by applying college policies procedures and regulatory requirements.
• Participate in institutional committees professional organizations and SBCTC workgroups related to admissions enrollment Running Start and College in the High School programs.
• Provide cross-training documentation and operational support to team members and other college departments as needed.
• Perform related duties and special projects assigned in support of Enrollment Services and institutional priorities.

• Maintain professional growth and development through seminars workshops and professional affiliations to keep abreast of latest trends in field of expertise.
• Ensure no injuries to self or others by following safe work practices and policies. This includes but is not limited to security and safety understanding of Safety Data Sheets (SDS) equipment fire disaster safe lifting and body mechanics.
• Ensure compliance with college policies and procedures and state and federal regulations.
• Conduct self in a professional manner and ensure the interaction with team members and other support groups is conducted in a courteous and efficient manner conducive to the colleges values.
• Perform related duties and responsibilities as may be required.

• Knowledge of admissions enrollment and student records processes including specialized programs such as Running Start and College in High School.
• Knowledge of applicable federal state and institutional laws regulations policies and procedures related to admissions enrollment records management and FERPA.
• Knowledge of customer service principles and practices.
• Knowledge of office technology Microsoft Office Suite electronic records systems and student information systems such as PeopleSoft/ctcLink.
• Knowledge of records retention confidentiality requirements and data security standards.
• Knowledge of project coordination and process improvement principles.

• Skill in researching interpreting and applying laws regulations policies and procedures to a variety of situations.
• Skill in analyzing information identifying issues and developing appropriate solutions.
• Skill in organizing prioritizing managing multiple projects and competing deadlines.
• Skill in maintaining accurate records and ensuring data integrity.
• Skill in providing professional and responsive customer service to students employees community members and external partners.
• Skill in effectively using Microsoft Office Suite student information systems databases and other technology tools.
• Skill in preparing reports presentations correspondence and other business documents.
• Skill in establishing and maintaining effective working relationships with diverse individuals and groups.
• Skill in communicating clearly and professionally both orally and in writing.

• Ability to think critically exercise sound judgment and make informed independent decisions.
• Ability to interpret and apply laws regulations policies and procedures accurately and consistently.
• Ability to work independently with minimal supervision while maintaining accountability for assigned responsibilities.
• Ability to manage multiple priorities adapt to changing demands and meet established deadlines in a fast-paced environment.
• Ability to maintain confidentiality and safeguard sensitive student and employee information in accordance with FERPA and other applicable regulations.
• Ability to communicate complex information effectively to students staff faculty administrators and the public.
• Ability to provide equitable and inclusive service to individuals from diverse cultural socioeconomic educational and ethnic backgrounds.
• Ability to collaborate effectively with internal and external stakeholders to achieve departmental and institutional goals.

MINIMUM QUALIFICATIONS:
At the time of application all candidates must possess the following:

• Bachelors degree or an associate degree and at least two (2) years of relevant work experience.
• Experience maintaining student patient customer or other confidential records and database systems while providing customer or administrative support services.
• Experience working effectively with individuals from diverse academic socioeconomic cultural disability and ethnic backgrounds.
• Proficiency with office technology and software including Microsoft Office Suite (Word Excel PowerPoint Outlook and Teams) and zoom.

• Experience working with post-secondary education systems and/or admissions processes.
• Working knowledge of Washington State Running Start and/or other Dual Enrollment programs including but not limited to College in the High School and Career and Technical Education (CTE) programs.
• Bilingual proficiency in English and Spanish.
• Knowledge of the Family Educational Rights and Privacy Act (FERPA) or similar student patient customer or employee privacy laws regulations and best practices.

This position is open until filled. Priority consideration will be given to applicants whose complete application has been received by September10 2026. Big Bend Community College reserves the right to offer this position to a qualified candidate at any time so a prompt response is encouraged.

To qualify for considerationapplicantsmust meet required qualifications andsubmita complete application packet which includes the following:

1. BBCC Online application.
2. Cover letter addressing why you are interested in this position and how your qualifications make you the ideal candidate.*
3. Comprehensive resume or CV.*
4. Response(s) to the questions found in the Supplemental Questions Tab above.*
5. Unofficial transcripts documenting undergraduate and graduate course work and degrees. Official transcripts required upon employment.*

NOTE: You must complete the online application in full and respond to the required supplemental questions. Failure to provide this information or responses of See Resume may eliminate you from consideration for this position. The college reserves the right to remove documents submitted but not requested by BBCC as part of the application process. These documents include but are not limited to statements of teaching philosophy diversity statement letters of recommendation student evaluations performance evaluations etc.

BBCC reserves the right to not fill this position reject all applicants reopen the position or make a direct appointment. Applications received during this recruitment may be used to fill future vacancies at the Colleges discretion. This posting does not reflect the entire job description and may be changed and/or modified at any time without notice. If you have difficulty logging into your account attaching documents submitting your application etc. please contact NEOGOV Customer Service at 1-.

CONDITIONS OF EMPLOYMENT:

Pursuant to RCW 28B.112.080 applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for or have left a position during an investigation into a violation of any sexual misconduct policy at the applicants current or past employers. By law post-secondary education institutions cannot hire an applicant who does not complete the questions.

Prior to employment a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform the position.

Per Governor InsleesProclamation 21-14.5employees of higher education must be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final does of an authorized COVID-19 vaccine regimen. As a condition of employment new hired employees will be asked to provide proof of their COVID-19 vaccination or request and be approved for a medical or religious exemption before beginning their employment with the College.

An offer of employment will not carry with it any responsibility or obligation on the part of the College to sponsor an H-1B compliance with the Immigration Reform and Control Act of 1986 proof of authorization to work in the United States will be required at the time of hire.

Official transcripts must be provided to the college upon hire.

REASONABLE ACCOMMODATION:

Big Bend provides reasonable accommodations for qualified students employees and applicants with disabilities in accordance with the American with Disabilities Act and Section 504 of the Federal Rehabilitation Act of 1973. Please direct all inquiries regarding compliance with access equal opportunity and/or grievances to the Executive Director of Human Resources/Equal Opportunity Officer/Title IX Coordinator/Section 504 Coordinator BBCC 7662 Chanute Street NE Moses Lake WA 98837; or via email at.

DRUG AND ALCOHOL FREE CAMPUS:

In compliance with state and federal regulations BBCC is committed to a safe and drug and alcohol-free campus. Employees are expected to comply with BBCCs policy prohibiting illegal drug use or activity including notifications of criminal drug convictions and the use of prescription drugs or over-the-counter medications that are likely to affect job safety. The complete policy and procedure are available to view on the policies page (Download PDF reader) of the BBCC website. Printed copies of the policy and procedure are available by contacting the Human Resources Office at .

BBCC ANNUAL SECURITY REPORT:

BBCC strives to be a safe and secure campus for our students employees and community. Detailed information regarding campus security crime statistics for the most recent-three year period and other information is available on theCampus Safety and Security page of the BBCC website. If you have questions or would like a printed copy of the materials please contact Campus Safety and Security at .

EQUAL OPPORTUNITY:

Big Bend Community College provides equal opportunity in education and employment and does not discriminate on the basis of race sex sexual orientation gender identity/expression religion age color creed national or ethnic origin physical mental or sensory disability use of a trained guide dog or service animal by a person with a disability marital status pregnancy status or families with children a mother breastfeeding her child AIDS/HIV or hepatitis C genetic information and/or status as a veteran or any other legally protected classification.