Program Operations Lead

Squarespaces Channel Partner team drives growth through a network of creative professionals and agencies who use our platform to create online presences for their clients. We execute on our mission through our world-class partner program Squarespace Circle and by providing products and experiences that support empower and complement our 100000 partner community. As our program and community expand were looking for an Operations Lead to join the team to oversee both day to day partner program operations and the management of several key workstreams.

You will work hybrid in our NYC Headquarters office and report to the Senior Team Lead Channel Partner Program.

• Drive the strategy and evolution of revenue-driving partner program benefits (partner referral and subscription referral).
• Manage the end-to-end operations of referral programs including designing efficient triage processes for escalated issues and systematically implementing program updates.
• Optimize the Squarespace Marketplace operations focused on reducing friction and increasing success metrics across the Expert onboarding management and engagement lifecycle.
• Lead the identification and implementation of scalable process improvements leveraging AI solutions to close operational gaps and boost team capacity
• Synthesize trends from surveys forums and feature request boards in collaboration with colleagues to accelerate the creation of actionable content and business insights
• Oversee community feedback operations including the execution and analysis of the quarterly feedback survey translating quantitative and qualitative data into strategic recommendations
• Communicate strategic high-elevation read-outs to diverse cross-functional leadership ensuring community input is a catalyst for the evolution of the Circle program and broader product/platform experience
• Conceptualize and launch new programs benefits or initiatives that result in measurable increases in member engagement activation and satisfaction with a focus on meticulous process documentation and iteration

• 4-6 years of experience in operations program management or a related role focused on channel or partner ecosystems
• Proven expertise in strategic program design and execution added bonus if you have experience specifically driving revenue-focused programs (e.g. referral/subscription)
• Deep operational management skills including the ability to design efficient scalable end-to-end processes for programs and manage complex issue triage and resolution
• Experience in lifecycle management for a platform or marketplace focused on reducing friction and improving onboarding management and success metrics for external partners
• Strong quantitative and qualitative analytical abilities with experience synthesizing complex data (from surveys forums etc.) into actionable content and strategic recommendations for leadership

• A choice between medical plans with an option for 100% covered premiums
• Fertility and adoption benefits
• Access to supplemental insurance plans for additional coverage
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 12 weeks paid parental leave and family care leave
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 7 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch and snacks
• Private rooftop
• Hack week twice per year

The base salary for this position will vary based on job-related criteria including relevant skills experience and location among other factors.

In addition to the cash compensation above (which includes base salary and where applicable for eligible roles may include overtime pay) Squarespace employees are eligible to be granted an option to purchase our common stock. Sales positions generally offer a competitive On Target Earnings (OTE) incentive structure in addition to base salary.

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence build an audience monetize and scale their business. Our suite of products range from websites domains ecommerce and marketing tools as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1700 is headquartered in New York City with offices in Dublin Ireland and Aveiro Portugal. For more information about our company visit Commitment

Today more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base but we also strive for the same in our employees. At Squarespace we are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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