Program Operations Coordinator, Cycling & Micromobility

Transportation Planning and Management (TPM) is responsible for the safe efficient and environmentally responsible movement of people and goods on the Citys streets supporting the larger goals of economic and social vitality for people living working and doing business in New York City. The Divisions responsibilities include planning street design technical analysis signs transit development freight mobility and markings ensuring the safety of motor vehicle occupants pedestrians and cyclists.

The Office of Livable Streets (OLS) is tasked with prioritizing strategic planning community engagement research policy design implementation and long-term management. Their goal is to create streets that are livable supporting safety accessibility inclusion resiliency active modes community cohesion and economic vitality citywide. Additionally they aim to enhance New York Citys pedestrian bicycle and micromobility networks providing comfortable connected green and reliable transportation options across the five boroughs. They place special emphasis on Priority Investment Areas mode shift and reimagining streets. The office also develops innovative new programs design typologies project delivery and analysis tools to meet the demands of a rapidly changing population with evolving needs and technologies.

The Cycling & Micromobility Unit is responsible for the nations largest network of on-street bicycle facilities (1200 lane-miles) enhancing street safety for all users and increasing bike ridership in the five boroughs. The teams focus is the innovative redesign of city streets to expand and improve the bike network with emphasis on improving connectivity between neighborhoods increasing access to safe bicycle infrastructure across the city and creating a more equitable transportation network that serves all New Yorkers.
The Cycling & Micromobility Unit seeks to hire a Program Operations Coordinator to assist the Chief of Cycling & Micromobility with administrative and programmatic duties. The Program Operations Coordinator will be responsible for managing the Chiefs calendar and scheduling meetings with internal and external entities. The Program Operations Coordinator will report on the Chiefs schedule and support meeting preparation by developing agendas coordinating materials taking minutes and ensuring participants attendance. Responsibilities also include preparing and maintaining reports on incoming and completed requests and initiatives ensuring accuracy and timeliness; flagging emails requiring timely follow-up; and coordinating regular unit progress reports for DOT leadership.

The selected candidate will maintain organized filing systems to ensure proper recordkeeping and accessibility and support improvements to the Units file management system. The selected candidate will collaborate with the Units senior leadership team and staff across DOT to address complex issues or escalate matters as needed. The selected candidate will work closely with OLSs Director of Administration on administrative duties and procurement activities that support the Chief and the Unit. Additional duties may include filing and maintaining employee documentation such as sick leave records; compiling tasks and standards and performance evaluations; and coordinating staff grant sheets. The selected candidate will coordinate external partner contacts potentially conduct field observations support outreach events and provide general project support for the Units programs and initiatives. The selected candidate will manage all aspects of the distribution of NYC DOTs Bike Map including coordinating with bicycle retailers citywide managing shipments and maintaining inventory. The selected candidate will coordinate all correspondence and mail ensuring the Chief of Cycling & Micromobility receives external correspondence and that responses are prepared accordingly. The candidate will also support the Cycling & Micromobility Units customer service coordination by assisting with processing correspondence distributing assignments to appropriate staff tracking responses and drafting responses to correspondence received through NYC DOTs public-facing website the Mayors Office the 311 Call Center social media posts and hard-copy mail addressed to the Commissioner related to the Units projects and initiatives.

This position may require work on weekends and evenings to participate in staffing events and workshops across the city. The ideal candidate is passionate about expanding the reach of cycling in New York City is well organized and has strong communication skills writing verbal and people skills to effectively respond to a variety of inquiries in a professional and courteous manner in compliance with NYC DOT standards.

The Department of Transportations (DOT) mission is to provide for the safe efficient and environmentally responsible movement of people and goods in the City of New York and to maintain and enhance the transportation infrastructure crucial to the economic vitality and quality of life of our primary customers City residents. DOT is an equal opportunity employer committed to recruiting and maintaining a diverse workforce in an open and inclusive environment.

COMMUNITY COORDINATOR - 56058

Qualifications :

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to 1 or 2 above. However all candidates must have at least one year of experience as described in 1 above.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Full-time