Program Manager, Workplace Technology

Our Program Manager Workplace Technology will lead onsite technology operations across Ripplings NAMER offices ensuring reliable systems that power our hybrid workplace and in-office addition this role ensures standards for Global AV network and hardware infrastructure manages vendor partnerships and budgets and supports IT/AV readiness for new office builds around the world.

Please note this role is required to be in the SF office 4x per week.

• Lead all onsite IT/AV operations for Ripplings NAMER offices
• Ensure AV systems cameras and digital signage are fully functional and up to date
• Oversee Wi-Fi network maintenance site surveys and upgrades
• Partner with the Devices Product team to maintain peripheral inventory in Devices store and proactively manage device updates to prevent mass network outages
• Manage AV hardware such as Sonos systems and printers
• Provide IT/AV onsite support for live events in SF

• Define and maintain global standards for AV systems and network across all Rippling offices
• Build scalable processes and playbooks for IT/AV operations opening new sites and incident response
• Drive strategic initiatives that improve reliability and raise the bar on the in-office technology experience
• Identify gaps in current infrastructure and tooling and own the roadmap to close them

• Lead RFPs and contract negotiations for Global AV/IT vendors and hardware
• Manage ROM budgets procurement approvals and cost optimization
• Manage IT and AV vendor relationships negotiate service agreements and maintain adherence to SLAs
• Conduct site surveys and Provide IT/AV scope during design and construction
• Oversee vendor project timelines installations and commissioning prior to FDOB
• Partner with Real Estate on new office openings expansions and relocations

• Manage Zoom Room configurations
• Collaborate with the Physical Security team on Brivo integration and access control systems
• Maintain inventory and AV licenses renewals and compliance

• Partner with Workplace team to ensure seamless tech-enabled daily operations and events
• Work closely with Physical Security on camera systems access management and incident escalations
• Communicate planned outages updates and service changes to relevant office channels
• Serve as the primary escalation point for NAMER IT/AV issues

• 5-7 years of experience in Workplace IT AV operations or Corporate IT infrastructure
• Proven experience managing vendors budgets and cross-functional tech projects
• Familiarity with Zoom Access Control Systems Google Workspace and Slack
• Strong understanding of SaaS ecosystem integrations and automation frameworks
• Experience working in a high-growth tech-focused multi-site environment
• Exceptional communication and stakeholder management skills

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race religion color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression age sexual orientation veteran or military status or any other legally protected characteristics Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation please email

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office) Rippling considers working in the office at least three days a week under current policy to be an essential function of the employees role.

This role will receive a competitive salary benefits equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someones compensationincluding a candidates professional background experience and location. Final offer amounts may vary from the amounts listed below.

Required Experience:

IC