Program Manager

CACI is seeking a Program Manager to lead a DHS IT support contract providing overall program leadership strategic direction and day-to-day management for a large geographically dispersed IT operations and support program. This role is responsible for ensuring all task areas (Service Desk IT Field Operations CONUS/OCONUS Infrastructure Deployment Financial/Travel Tier II Hardware Lifecycle Management AI Ops and Surge support) are delivered on time within budget and to the performance standards agreed upon with a strong focus on customer satisfaction staffing performance innovation and continuous improvement across a 24/7/365 operational environment.

Responsibilities:
The Program Manager serves as the primary interface with the Federal Program Manager and stakeholders; coordinating priorities managing risks ensuring contract compliance high-quality service delivery and opportunities for on program growth. Additionally:

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  Perform program management functions including planning organizing budgeting resource allocation risk and issue management and reporting using excellent organizational writing interpersonal executive management problem solving and customer service skills
  Work closely with the Government Program Manager (GPM) COR CO and GTMs to align contract activities with the customers OCIO goals coordinate requirements prioritize work and address programmatic and operational issues while maintaining high customer satisfaction and low unresolved issue rates
  Manage staffing across all task areas including planning recruiting onboarding and retention to maintain full staffing at Mission Critical and Mission Essential sites maintain a monthly vacancy rate of 3% or less and ensure timely backfill of all positions (e.g. within 30 calendar days)
  Oversee and approve weekly and monthly contract reporting including Staffing Reports Vacancy Reports budget burn/burndown performance metrics trip reports deployment deliverables and other required documentation ensuring quality accuracy and timeliness
  Lead the identification and implementation of innovations and continuous improvement initiatives across Vendor Contract Support (VCS) ITFO and Infrastructure Deployment including analyzing ticket and performance data and presenting at least one innovation proposal per fiscal year in each area
  Support planning and execution of deployments and special operations worldwide ensuring that travel security clearances resource assignments and deliverables (e.g. Implementation Project Schedules as builts cabling requirements) are properly coordinated and executed
  Ensure all contractor personnel meet training and certification requirements complete required Government training on time and maintain current technical skills; oversee contractor to contractor training for Service Desk ITFO and other task areas

• Prepare and deliver high quality technical and programmatic documentation (briefings data calls presentations fact sheets issue papers SOPs policies technical manuals) that clearly communicate status issues risks and recommendations to Government stakeholders.

Required Qualifications:

US Citizen with ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred

Ability to obtain DoD Top Secret/SCI Clearance

BS/BA degree and 10 years of applicable experience in leading Program Operations

Demonstrated experience applying project and program management best practices on federal or similarly complex IT programs

Significant experience managing large scale multi site IT operations or service delivery programs preferably including 24/7/365 environments service desk and field operations

Proven experience leading and managing geographically dispersed technical teams and subcontractors including staffing strategy workforce planning performance management and resolving hiring/retention challenges for IT professionals

Demonstrated success managing performance against contractual SLAs/SLOs monitoring service metrics (e.g. incident response times customer satisfaction) and driving continuous improvement in service delivery

Strong experience with federal contract management fundamentals including FFP and T&M invoicing budget tracking risk management and compliance with performance work statements QASPs and surveillance plans

Excellent communication executive level briefing and stakeholder management skills with experience working directly with senior Government or enterprise executives and cross functional technical teams

Experience managing 150 local and geographically dispersed staff

Ability to travel within the CONUS

Desired Qualifications:

Direct program management experience supporting DHS DOJ or other law enforcement/homeland security customers ideally with OCIO or similar environments.

Experience overseeing IT Service Management (ITSM) environments using ServiceNow including familiarity with ITIL based incident problem change and knowledge management processes

Background managing programs that include both CONUS and OCONUS operations including coordination of overseas travel embassy/consulate environments and differing time zones and operating conditions

Experience leading large deployment and infrastructure projects (e.g. office moves network upgrades structured cabling projects) including coordination with facilities GSA and construction stakeholders

Prior responsibility for innovation initiatives in IT operations (e.g. designing new troubleshooting playbooks automation reusable deployment templates or process improvements using performance/ticket data)

Project Management Professional (PMP) certification

What You Can Expect:

A culture of integrity.

At CACI we place character and innovation at the center of everything we do. As a valued team member youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together we will advance our nations most critical missions build on our lengthy track record of business success and find opportunities to break new ground in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including but not limited to geographic location Federal Government contract labor categories and contract wage rates relevant prior work experience specific skills and competencies education and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI you will receive comprehensive benefits such as; healthcare wellness financial retirement family support continuing education and time off benefits.

The proposed salary range for this position is: