Program Manager

The Program Manager provides day-to-day leadership for ACTS Career Center programs that empower individuals across the lifespan through holistic community-driven workforce solutions. This position converts grant contract and organizational commitments into well-run services measurable participant outcomes accurate records equitable access to opportunity and strong community partnerships. The Program Manager is accountable for program quality staff coordination participant experience employer engagement compliance and continuous improvement.

• Program leadership and delivery. Plan implement coordinate and evaluate workforce-development programs including career-readiness training soft-skills instruction computer training job-placement services youth and young-adult initiatives paid work experiences and other grant-funded or community programs.
• Operational planning. Develop program workplans calendars staffing plans participant-flow procedures partner assignments and service-delivery standards; ensure programs launch and operate on schedule.
• Participant services. Oversee outreach intake eligibility documentation assessment enrollment case coordination referrals attendance completion placement retention follow-up and supportive-service connections.
• Outcome management. Establish and monitor program goals dashboards milestones and corrective actions for enrollment completion credential attainment employment placement wage progression retention and other required outcomes.
• Grant and contract compliance. Translate funding requirements into operating procedures; maintain complete timely and audit-ready program files; monitor allowable activities deliverables deadlines and documentation requirements.
• Data integrity and reporting. Ensure accurate and timely entry of participant employer service and outcome data; validate supporting documentation; prepare internal reports and required funder board and leadership reports.
• Budget stewardship. Monitor approved program budgets participant costs vendor expenses incentives and supplies; review spending against program plans; coordinate with finance on reconciliations invoicing drawdowns and supporting documentation.
• Employer and partner engagement. Cultivate relationships with employers training providers educational institutions government agencies nonprofits and community organizations to expand placements work experiences referrals and resources.
• Staff supervision and role clarity. Assign work communicate job expectations and reporting relationships provide training and regular feedback review performance manage schedules verify time and deliverables and hold employees and contracted providers accountable. Respond to job-clarification requests within five business days and elevate unresolved questions or proposed material duty changes to the Executive Director.
• Employee-relations responsibilities. Model respectful conduct; act promptly when harassment discrimination retaliation safety threats suspected abuse or neglect confidentiality breaches financial impropriety or other misconduct is reported or observed; protect good-faith reporters from retaliation; and immediately notify the Executive Director or Human Resources as required by policy.
• Timekeeping and overtime controls. Ensure supervised nonexempt employees accurately record all time worked missed or interrupted meal periods and schedule variances. Do not permit off-the-clock work falsification of records or overtime without prior approval from the Executive Director.
• Events and outreach. Coordinate job fairs hiring events workshops orientations employer sessions and community outreach activities including logistics promotion registration staffing and post-event reporting.
• Quality and risk management. Conduct routine file and service-quality reviews; address participant concerns safety issues confidentiality risks missed targets or noncompliance promptly and escalate material concerns to leadership.
• Mission and values alignment. Represent ACTS with professionalism compassion integrity and respect while advancing its values of Empowerment Lifelong Learning Community Connection Equity Integrity and Innovation.
• Other responsibilities. Perform other related duties as assigned to meet organizational participant employer grant or community needs.

• Use participant data program requirements and employer feedback to make timely operational decisions.
• Escalate suspected fraud misuse of funds threats to participant safety data breaches legal concerns or material grant noncompliance immediately.
• Do not materially change approved program scope eligibility rules budgets incentives reporting methods or partner commitments without required leadership and funder approval.
• Maintain clear separation of duties and supporting documentation for participant payments incentives purchases reimbursements and vendor activity.
• Maintain appropriate professional boundaries with participants avoid dual relationships disclose actual or potential conflicts of interest in writing and recuse from decisions when required.

• Bachelors degree in business administration public administration social services workforce development education human resources nonprofit management or a related field; equivalent relevant experience may be considered.
• At least three years of progressively responsible experience in program management workforce development employment services education community services grants or nonprofit operations.
• At least one year of staff project-team vendor intern or volunteer leadership experience with demonstrated ability to manage multiple deadlines maintain accurate records analyze performance data and communicate with varied audiences.
• Proficiency with Microsoft 365 spreadsheets virtual meeting platforms databases or case-management systems and electronic document management.
• Valid drivers license reliable transportation and ability to travel locally between ACTS employer training and community sites as required.

• Experience administering workforce youth-employment re-entry apprenticeship or government-funded programs.
• Experience with grant deliverables participant eligibility files monitoring visits audits invoicing or reimbursement-based funding.
• Knowledge of the MemphisNorth MississippiArkansas labor market and regional employers; project-management workforce-development human-services or related professional certification is a plus.

• Mission-driven leadership and sound judgment
• Program planning and execution
• Staff coaching and accountability
• Participant-centered service
• Employer and community relationship management
• Grant compliance and documentation
• Data accuracy and outcome analysis
• Budget stewardship
• Clear written and verbal communication
• Problem solving adaptability and continuous improvement
• Confidentiality ethics and professional boundaries

• Empowerment - Equip individuals with the tools training and confidence needed for personal and professional success.
• Lifelong Learning - Promote continuous education reskilling development and professional competence.
• Community Connection - Build relationships that bridge job seekers employers training providers and community resources.
• Equity - Identify and reduce barriers to employment and career advancement while supporting inclusive access to opportunity.
• Integrity - Act transparently ethically accountably and respectfully in every program and partnership.
• Innovation - Use forward-thinking strategies and continuous improvement to meet evolving workforce needs.

Performance Area

Expected Evidence

Program delivery

Programs classes orientations and events delivered on schedule and within approved scope.

Enrollment and completion

Enrollment attendance completion and credential targets achieved for each assigned program.

Employment outcomes

Placement wage retention work-experience or advancement targets achieved and documented.

Data quality

Participant and employer records are complete accurate timely and supported by source documentation.

Compliance

Required reports submitted on time; monitoring findings questioned costs and repeat deficiencies minimized.

Budget performance

Spending remains within approved budgets and is supported allowable and aligned with program goals.

Partnership development

Employer training-provider referral and community partnerships are active and produce measurable opportunities.

Participant experience

Concerns are resolved promptly and participant feedback demonstrates respectful useful service.

Team effectiveness

Staff complete assigned work documentation and follow-up accurately and on time.

The position generally operates in an office classroom event and community setting. It requires regular computer and telephone use; frequent communication with participants staff employers and partners; occasional evening or weekend work; and local travel. The employee must be able to move throughout program and event spaces and occasionally lift or transport materials weighing up to 25 pounds. Reasonable accommodations will be provided in accordance with applicable law.

The Program Manager will have access to confidential participant and client records personnel files employer and financial data program and grant reports and donor and funding-partner information. Access is permitted only when necessary for assigned duties. The employee must use approved secure methods to collect store transmit retain and dispose of information and may not disclose it to unauthorized persons or use it personally. These duties continue after employment ends. The employee must complete required training and follow ACTS policies and funder requirements concerning nondiscrimination harassment records retention data security conflicts of interest financial controls safety mandated reporting and ethical conduct.

Employment with ACTS Career Center is at will. Either the employee or ACTS may end the employment relationship at any time with or without cause or advance notice subject to applicable law. This job description does not create a contract or guarantee employment for any specified period. Duties reporting relationships schedules programs performance measures and funding assignments may be modified based on organizational needs funding requirements or applicable law. All material changes to the position must be approved by the Executive Director and documented in the employees personnel file. When the position is designated as grant-funded continued employment is contingent upon available funding and compliance with applicable grant conditions. The employee is responsible for complying with the ACTS Employee Handbook and all subsequently issued policies and procedures.