Program Manager-Professional Certifications ( Pittsburgh)

OverviewAs a Program Manager Professional Certifications at Barber National Institute you will support our mission of Making Dreams Come True by creating clear supportive pathways for team members to build professional expertise advance their careers and earn professional certifications that strengthen the quality and continuity of services provided to the individuals and families we serveIn this role you will lead the day-to-day coordination and administration of assigned professional certification programs within Learning & Development including BNIs National Alliance for Direct Support Professionals Program (NADSP) Certification Program. You will partner with service line leaders and participating team members to support staff recruitment enrollment onboarding preparation progress and successful program completionYou will serve as a key resource for employees participating in professional certification programs by maintaining program schedules and records facilitating structured study and learning activities monitoring progress and outcomes and providing timely communication coaching and support throughout the certification process. You will also use program data and participant feedback to identify trends remove barriers evaluate success and impact and continuously improve the participant position is based in Pittsburgh Pennsylvania with quarterly travel to Barber National Institutes other regional locations including Erie and Philadelphia. Occasional evening or weekend hours may be required based on certification program schedules and participant needsThis is an individual contributor position with program management and coordination responsibilities and no direct staff Youll BringStrong program and project coordination skills with the ability to manage competing priorities deadlines milestones and concurrent program cyclesStrong relationship-building skills with the ability to collaborate effectively with service line leaders team members internal partners and external certification organizationsAbility to facilitate small-group learning and provide clear encouraging guidance to adult learners with varied levels of experience and learning written verbal facilitation and presentation skills with consistent follow-through and attention to to organize analyze and interpret program information and performance measures to identify trends barriers risks and opportunities for problem-solving skills with the ability to identify participant concerns provide support and appropriately route or escalate issues when to independently manage program activities within established processes while adapting to changing organizational and participant with Learning Management Systems Microsoft Office applications reporting tools and other technology used to coordinate deliver and monitor learning knowledge of adult learning principles employee development practices and professional certification processes to maintain accurate and confidential records and appropriately handle sensitive employee and participant to BNIs Core Commitments including collaboration transparent communication problem-solving adaptability confidentiality and ethical to travel quarterly to Barber National Institutes various regional sites including the Erie and Philadelphia to work occasional evenings or weekends based on business need certification program schedules and participant Youll HaveBachelors degree in Human Resources Education Organizational Development Business Administration or a related field combinations of education training and relevant professional experience may be considered in lieu of the stated education of five years of experience coordinating programs projects professional development certification activities learning programs or comparable administrative processes supporting adult learners employee development or professional certification programs working with Learning Management Systems (LMS) Microsoft Office applications reporting tools and other learning coordinating programs involving multiple participants schedules milestones and completion professional human resources learning and development project management or related certification preferred but not to occasionally lift and carry materials weighing up to 20 to successfully complete all required regulatory and agency-mandated clearances including criminal background checks child abuse clearances and fingerprinting as applicable.A Typical Day May IncludeLeading the day-to-day administration of BNIs NADSP Certification Program supporting team members as they pursue nationally recognized professional credentials and career development certification program activities from staff recruitment and enrollment through onboarding study preparation examination milestones and successful with service line leaders to identify certification priorities and prospective participants and communicate program expectations time commitments milestones and available regular touchpoints with participants to monitor progress provide coaching and guidance address barriers and support successful small-group study sessions and learning activities that reinforce certification content encourage peer learning and build participant confidence and additional course work that supports staff growth and supplemental learning resources study materials schedules communications and other tools needed to support participants throughout the certification accurate program calendars records metrics and reports including enrollment participation milestone completion withdrawals examination attempts certification outcomes pass rates and time to professional certification requirements and supporting employees through established certification pathways and career development program data and participant feedback to identify trends barriers and opportunities to improve certification programs and participant standardized processes tools communications and documentation to promote consistent program administration across service linesCollaborating with Human Resources Learning & Development operational leaders and other internal partners to strengthen workforce development and professional growth opportunities