Program Manager

About BHA Community Living: BHA Community Living provides 24/7 residential support for individuals with developmental disabilities in structured person-centered homes. Program Managers play a critical leadership role in ensuring daily operations run safely consistently and in alignment with behavioral clinical and regulatory standardssupporting both staff success and meaningful outcomes for individuals served.

Position Summary:
Behavioral Health Allies (BHA) is seeking a highly accountable and hands-on Community Living Program Manager to lead daily operations within assigned 24/7 residential this role you are directly responsible for the quality safety compliance staffing and culture of your homes serving as the primary leader for Direct Support Professionals (DSPs) and Shift Supervisors.

Program Managers are embedded leaders who ensure consistent execution of services strong team performance and high-quality outcomes for individuals served. This role requires strong presence follow-through and the ability to lead in real time within dynamic residential environments.

You will be responsible for building and sustaining high-performing teams maintaining compliance with regulatory standards and ensuring all supports align with Applied Behavior Analysis (ABA) principles and person-centered trauma-informed care practices.

What Youll Do:

• Lead daily operations of assigned residential homes and directly supervise DSPs and Shift Supervisors
• Ensure individuals served receive safe consistent and person-centered supports at all time.
• Implement Behavior Support Plans (BSPs) Individual Support Plans (ISPs) and daily routines with fidelity
• Provide ongoing coaching training and performance management for direct care staff
• Ensure homes remain clean safe structured and compliant with all standards and regulations
• Oversee medication administration health-related supports and required documentation (MARs logs reports)
• Monitor staffing levels schedules and coverage to ensure 24/7 continuity of care
• Respond to behavioral escalations and crises using approved crisis intervention techniques (PCM)
• Conduct audits of documentation safety practices and staff performance
• Partner with clinical nursing and operations teams to support coordinated care delivery
• Ensure ABA-based interventions and behavioral programming are implemented accurately and consistently
• Address performance issues and hold staff accountable for expectations and outcomes
• Support onboarding training and ongoing development of new and existing employees
• Maintain accurate timely documentation and ensure homes are audit-ready at all times
• Manage client funds budgets and operational expenses within assigned homes
• Participate in on-call rotation and respond to urgent staffing or operational needs
• Communicate clearly with leadership regarding risks staffing concerns and home performance

What Were Looking For:

• Bachelors degree required or equivalent relevant experience
• Minimum 2 years of supervisory or management experience required
• Experience in residential services HCBS behavioral health or similar settings strongly preferred
• Experience supporting individuals with developmental disabilities and/or challenging behaviors required
• Strong leadership skills with ability to coach train and hold staff accountable
• Working knowledge of BSPs ISPs DMH Medicaid and regulatory compliance standards
• Ability to remain calm decisive and effective in high-pressure or crisis situations
• Strong communication organizational and time management skills
• Experience with documentation audits and compliance expectations
• Ability to interpret and support ABA-based programming and behavioral data
• High level of accountability emotional resilience and follow-through
• Valid drivers license and ability to meet transportation requirements if needed

• Medical Dental & Vision insurance through BCBS (6 plan options)
• 401(k) HSA and Flexible Spending Account options
• Short- and Long-Term Disability coverage
• PTO and Sick Time accrue starting Day 1
• $100 monthly wellness spending account after 90 days
• OnDemand Pay (access pay when needed)
• Bonus program eligibility
• Referral bonuses and additional employee perks

Starting Salary: Our compensation is competitive within the market. The starting rate for this position begins at $60000 annually with your final offer based on a combination of your education relevant experience and overall qualifications.