Program Manager II, NA Last Mile ORBIT PMO

Join the ORBIT Program Management Office as the horizontal builder who multiplies impact across all six portfolios in North Americas Last Mile Operations. This is not a typical program management roleinstead of owning one portfolios outcomes you will own the mechanisms standards and automations that every portfolio leader depends on. Your work directly advances our mission: a 60% reduction in manual prep time across the VP offices we support with hundreds of hours already reclaimed.

You will convert automation delivery from one-off experiments into a repeatable intake-to-delivery pipeline build and maintain ORBITs standard work library establish reporting standards and own flash reporting that shapes the daily rhythm for Last Mile leadership. Every mechanism you standardize every automation you ship multiplies across Network Operations High Volume Events Supply Chain and Strategic Initiatives portfolioscreating leverage most program managers never experience.

Key job responsibilities
- Own and continuously improve ORBITs standard work library reporting standards and flash reporting mechanisms ensuring consistency and operational excellence across all six portfolios
- Design and manage a repeatable intake-to-delivery pipeline that converts automation opportunities into deployed solutions tracking reclaimed hours and measurable progress toward the teams 60% manual-prep-reduction target
- Partner with Business Intelligence Engineers portfolio leaders and cross-functional stakeholders to scope prototype and ship AI-assisted automations that permanently remove manual effort from recurring workflows
- Manage program life-cycles and deliver cross-functional projects by identifying stakeholder needs defining clear objectives applying relevant tools and mechanisms and communicating status to leadership
- Audit standard operating procedures against current practice identify process improvement opportunities and drive crisp decisions that accelerate progress and mitigate risks across portfolio teams

A day in the life
Your morning begins with the team pulse pulling status across portfolios checking automated feeds for gaps resolving data questions with portfolio leaders and publishing before the leadership day begins. Mid-morning might bring a working session with a Business Intelligence Engineer to extend an auto-flagging rule so compliance gaps surface automatically. Afternoons balance governance work with project work: auditing SOPs against current practice and rewriting the ones that have drifted or scoping an automation by measuring how long a recurring document assembly takes prototyping an AI-assisted version and logging the reclaimed hours.

About the team
ORBIT PMO serves the VP offices across NA Last Mile as the program management backbone for Supply Chain and Last Mile Operations. We own and enable the rhythm of business: the recurring cadence leadership-facing deliverables strategic initiatives executive events and high volume event readiness delivered across four portfoliosNetwork Operations High Volume Events Supply Chain and Strategic Initiatives & Executive Events.

Our mission is operational excellence through automation: a 60% reduction in manual prep time OP1 planning compressed from ten days to four and 95% action item completion. We partner daily with Network Operations Fleet Safety ACES RME WHS PXT Finance and Last Mile Tech. We take pride in building the tools and standards that make Amazons largest operations organization easier to run and easier to improve.

- 4 years of program or project management experience
- 4 years of defining and implementing process improvement initiatives using data and metrics experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Experience in process design and documentation
- Experience implementing repeatable processes and driving automation or standardization

- 4 years of driving end to end delivery and communicating results to senior leadership experience
- 4 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
- Experience with agile or other program management methodologies
- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TN Nashville - 66800.00 - 116800.00 USD annually
USA WA Bellevue - 82700.00 - 129800.00 USD annually