Program Manager – Enterprise Transformation

Welcome to Frontline Managed Services where innovation technology and efficiency converge to redefine the landscape of IT Financial and Administrative Managed Services for legal and professional service firms. As pioneers in the industry we are driven by a relentless commitment to excellence.

Position Overview

The Program Manager Enterprise Transformation is responsible for leading complex cross-functional technology and operational initiatives across Frontline Managed Services. This role provides disciplined program and project leadership across strategic initiatives including data

and reporting architecture process definition operational standardization business-system integrations and continuous improvement. The position is responsible for organizing ambiguity driving best practices aligning business and technical teams and advancing multiple interdependent initiatives from concept through implementation and measurable business outcomes.

What Youll Do

Enterprise Transformation & Strategic Initiatives:

Serve as the Program Manager for a phased enterprise service management and business operations platform transformation coordinating workstreams across ITSM CRM quote-to-cash client and contract management service delivery billing and financial workflows platform configuration data migration integrations reporting testing training cutover hypercare and legacy-platform retirement.

Lead and coordinate phased migrations across multiple business units and operating teams capturing lessons learned from each phase and applying proven operating models processes and delivery approaches to subsequent phases.

Manage critical program dependencies including telephony and contact-center technologies enterprise integrations data readiness business process decisions and operational preparedness while maintaining alignment with the broader enterprise transformation roadmap.

Stakeholder Vendor & Change Management:

Build alignment across executives business owners process owners technical teams end users and external partners by establishing clear responsibilities commitments timelines and communication channels.

Manage vendor and implementation-partner deliverables dependencies risks escalations and accountability while ensuring internal teams remain informed and engaged.

Coordinate organizational readiness activities including communications user acceptance testing training adoption go-live readiness hypercare and transition to steady-state support.

Program & Project Leadership:

Lead complex enterprise programs and projects from initiation through planning execution implementation stabilization and transition to operational ownership.

Develop and maintain integrated project plans scope schedules milestones resource requirements budgets dependencies decision logs action items and delivery forecasts.

Apply consistent project-management standards tools governance documentation and delivery disciplines while adapting the approach to the size risk and complexity of each initiative.

Governance Risk & Executive Communication:

Establish appropriate governance structures meeting cadences status reporting stage gates escalation paths and decision-making forums for assigned programs.

Provide clear executive and stakeholder reporting on program health accomplishments upcoming milestones scope schedule budget risks dependencies decisions and required actions.

Identify delivery risks and issues early develop mitigation and recovery plans clarify ownership and drive timely resolution across business technology and vendor teams.

Process Definition & Best-Practice Enablement:

Facilitate workshops that convert business objectives and operational pain points into clear requirements decisions process designs acceptance criteria and executable work plans.

Promote practical industry and project management best practices challenging unnecessary complexity and helping teams standardize simplify automate and continuously improve how work is performed.

Data Architecture & Cross-Functional Coordination:

Help coordinate the development of Frontlines enterprise data and reporting architecture including the future-state Data Warehouse source-system alignment data ownership reporting requirements dependencies and delivery sequencing.

Work with business application data infrastructure security and integration teams to connect architectural decisions to program plans milestones dependencies testing and operational outcomes.

Coordinate cross-functional initiatives involving business systems integrations data migration reporting analytics automation security finance CRM telephony service-management platforms and other enterprise technologies.

What You Bring

Education and Experience:

Bachelors degree in business Information Systems Technology Project Management or equivalent practical experience.

7 years of progressive project or program management experience leading complex cross functional business and technology initiatives.

Experience leading enterprise PSA ITSM ERP CRM data analytics or comparable business platform transformation programs.

Experience with HaloPSA ServiceNow ConnectWise Autotask FreshService or similar enterprise service management platforms.

Experience supporting Data Warehouse business intelligence reporting data governance or enterprise data initiatives.

Experience in a managed service IT services legal or professional services environment.

Experience managing software vendors implementation partners systems integrators and distributed internal teams.

PMP PgMP ITIL Foundation Agile Scrum or comparable project/program management certification preferred.

Skills and Abilities

Demonstrated ability to manage multiple interdependent workstreams priorities stakeholders schedules risks dependencies and delivery commitments.

Strong knowledge of project and program management disciplines including:

o Scope management

o Planning and scheduling

o Budgeting

o Risk Assumptions Issues and Dependencies (RAID) management

o Governance

o Testing and implementation

o Transition to operations

Experience facilitating discovery sessions requirements gathering process mapping future state design decision-making and stakeholder alignment workshops.

Experience coordinating business application data architecture integration infrastructure security and operational teams.

Strong executive communication facilitation documentation negotiation problem-solving and change leadership skills.

Working knowledge of ITIL practices and service management.

Not Sure You Meet Every Requirement

We know that great candidates may not match every qualification listed. If youre excited about the role and believe you could be a strong fit we encourage you to apply. We value potential and a growth mindset as much as experience.

Join Us

At Frontline Managed Services we celebrate different backgrounds experiences and perspectives. We are committed to building a team that reflects the clients and communities we serve.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.