Program Manager, Emergency Shelter

Program Manager Emergency Shelter

$62400 / annually Impacting Youth 10-17 YOA Leadership Opportunity

Make a Difference with KDC

The Program Manager oversees the daily operations of an EEC-funded Emergency Shelter ensuring participant safety quality service delivery and compliance with KDC DCF and EEC regulations. This role provides leadership and support to shelter staff manages participant intakes and referrals oversees household operations and supports recruitment onboarding scheduling and performance management. The Program Manager works closely with program leadership to maintain a safe supportive and well-organized environment for all participants.

Two Positions:

• New Bedford MA Shelter - Sunday through Thursday 10 am - 6 pm
• Uxbridge MA Shelter - Tuesday through Saturday 10 am - 6 pm

Key Responsibilities:

• Oversee daily shelter operations to ensure compliance with KDC policies DCF and EEC regulations and applicable licensing requirements.
• Maintain accurate program documentation conduct regular audits monitor staff compliance and support quality assurance initiatives and corrective actions.
• Manage participant intakes orientations required paperwork referrals bed availability and transitions in coordination with DCF EEC and other external agencies.
• Ensure the shelter is stocked with necessary supplies including food personal care items and recreational materials; monitor inventory and coordinate purchasing deliveries and organization of household spaces.
• Lead recruitment hiring onboarding orientation and termination processes in collaboration with program leadership.
• Provide staff guidance mentorship coaching and support to promote a safe and consistent program environment.
• Ensure appropriate staffing coverage and compliance with EEC staff-to-participant ratio requirements.
• Conduct individual and group supervisions performance evaluations and disciplinary processes in partnership with the Assistant Program Manager.
• Oversee staff timekeeping payroll approvals vacation requests and PTO and sick time management in partnership with the Assistant Program Manager.
• Collaborate with the Senior Program Manager on staff scheduling operational needs compliance initiatives and program coverage.
• Maintain accurate program records shift logs incident reports and personnel documentation.
• Ensure staff follow program policies procedures and safety protocols; coordinate required training and professional development.
• Attend required meetings and trainings and perform additional duties as assigned.

**Why Join KDC **Competitive Benefits Package

Health & Wellness

• Medical Dental and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA & Dependent Care)
• Employer-Paid Life Insurance
• Employer-Paid Long-Term Disability
• Free Virtual Medical Mental Health Therapy and Psychiatry Services
• Musculoskeletal Support Program

Financial & Professional Growth

• Mileage Reimbursement for Work-Related Travel
• 403(b) Retirement Plan
• Student Loan Repayment Assistance
• Tuition Remission Opportunities
• Professional Development and Career Growth

Additional Perks

• Vacation (up to 156 hours) Personal (16 hours) and Sick Time (up to 80 hours)*
• Up to 11 Paid Holidays
• Pet Insurance
• Accident Critical Illness and Hospital Indemnity Coverage
• BJs Wholesale Club Membership Discounts
• Personal Auto and Home Insurance Support

*PTO is calculated using an accrual rate based on hours worked and applicable eligibility requirements.

Required Qualifications:

• Minimum of five years of experience working with children or adolescents in residential emergency shelter or child welfare settings.
• Valid drivers license with an acceptable driving record.
• Ability to obtain and maintain CPR First Aid and SafetyCare certifications.
• Successful completion of all required KDC DCF and EEC background checks and clearances.
• Knowledge of child development trauma-informed care and positive behavior support.
• Strong communication organizational interpersonal and problem-solving skills.
• Ability to respond quickly and appropriately to emergencies and crisis situations.
• Flexibility to work evenings overnight shifts weekends and holidays and participate in the required on-call rotation.