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Program Manager
Job Location:
Job Location:
Brooklyn, NY - USA
Yearly Salary:
USD 80 - 85000
Yearly Salary:
Posted:
15 October 2026 (Yesterday)
Posted:
Application Deadline:
12 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Position Summary
The HRA PINCC Program is a New York City workforce development initiative that connects lowincome and young New Yorkers to apprenticeships and goodpaying union jobs in construction transportation industrial maintenance and building services.Opportunities for a Better Tomorrow (OBT) seeks an experienced mission-driven Program Manager HRA Workforce Development Programs to provide operational leadership for a growing portfolio of HRA-funded workforce initiatives. The Program Manager will oversee day-to-day program implementation staff supervision participant success strategies contract compliance and performance outcomes across multiple sector-based career pathways including Commercial Drivers License (CDL) Construction Security and future training programs as they are developed.
Program Leadership & Operations
- Provide day-to-day operational leadership for HRA-funded workforce development programs.
- Oversee program implementation across recruitment enrollment training case management employment services and retention activities.
- Develop and maintain systems workflows and standard operating procedures that support program growth quality assurance and participant success.
- Ensure effective coordination among case managers outreach staff instructors job developers training vendors and external partners.
- Monitor participant progress and implement strategies to improve attendance engagement completion credential attainment and employment outcomes.
- Lead regular program meetings and case conferencing sessions to address participant needs program challenges and performance goals.
- Assist with launching new training initiatives and expanding sector-based career pathways as funding opportunities emerge.
- Oversee outreach recruitment screening intake and enrollment activities to meet contract goals.
- Develop recruitment strategies in partnership with community organizations referral agencies employers and HRA.
- Ensure participants receive quality orientation assessment service planning and career coaching.
- Support staff in addressing barriers to participation employment and long-term retention.
- Monitor participant engagement and implement interventions designed to improve retention and successful completion.
- Supervise assigned program staff including case managers outreach personnel coordinators and other direct reports.
- Conduct regular supervision meetings performance coaching and professional development planning.
- Support employee onboarding training and continuous improvement initiatives.
- Foster a strengths-based participant-centered culture aligned with OBTs values of Integrity Excellence Empowerment and Accountability.
- Promote cross-functional collaboration among workforce development teams.
Contract Compliance & Quality Assurance
- Ensure compliance with all HRA OBT city state and federal regulations governing workforce development programs.
- Monitor program operations to ensure adherence to participant eligibility requirements contract deliverables documentation standards and performance benchmarks.
- Ensure participants have equitable access to services and that all activities are conducted in accordance with non-discrimination accessibility and language access requirements.
- Oversee implementation of reasonable accommodation procedures and ensure participants are informed of their rights responsibilities grievance procedures and available support services.
- Ensure required notices participant rights information and compliance materials are properly maintained and displayed at all program sites.
- Conduct routine file reviews quality assurance checks and compliance monitoring activities to maintain audit readiness.
- Maintain accurate participant and program records and ensure timely submission of required reports and documentation.
- Support contract monitoring visits audits corrective action plans and funder reviews.
- Train and coach staff on compliance requirements documentation standards customer service expectations confidentiality and participant rights.
- Identify operational and compliance risks and implement continuous improvement strategies to strengthen program performance and service quality.
- Coordinate workforce training activities across CDL Construction Security and future sector-based programs.
- Maintain strong relationships with training providers industry partners unions employers and apprenticeship programs.
- Support job placement and retention strategies that align with industry demand.
- Collaborate with employer partners to identify hiring trends and workforce needs.
- Ensure participants are connected to employment advanced training and career advancement opportunities.
- Ensure accurate and timely data entry in Salesforce OSOS HRA systems and other required databases.
- Analyze program data to identify trends performance gaps and opportunities for improvement.
- Develop tracking tools dashboards and reports that support organizational decision-making.
- Promote a culture of accountability and data-informed program management.
- Implement continuous improvement strategies that strengthen participant outcomes and contract performance.
- Demonstrated commitment to OBTs mission of advancing economic mobility through education workforce development and employment services.
- Experience working effectively with individuals from diverse racial ethnic cultural linguistic and socioeconomic backgrounds including individuals facing barriers to employment.
- Strong understanding of workforce development career pathway programming case management participant engagement and employment services.
- Proven leadership experience overseeing workforce development education youth development human services or community-based programs.
- Demonstrated success achieving performance outcomes related to enrollment attendance retention completion credential attainment job placement and employment retention.
- Experience managing government-funded contracts and performance-based programs with knowledge of compliance reporting documentation and quality assurance requirements.
- Ability to develop implement and improve operational systems workflows and processes that strengthen service delivery and program performance.
- Strong staff supervision coaching team development and performance management skills.
- Excellent project management organizational and problem-solving abilities with the capacity to manage multiple priorities and deadlines simultaneously.
- Strong data management reporting analysis and continuous improvement skills including the ability to use data to drive decision-making and program outcomes.
- Exceptional written verbal and interpersonal communication skills.
- Ability to establish and maintain productive working relationships with participants staff employers funders community partners educational institutions training providers and government agencies.
- Ability to work both independently and collaboratively in a fast-paced mission-driven environment.
- Commitment to equity inclusion participant-centered practices and strengths-based service delivery.
- Bachelors degree in Human Services Social Work Education Public Administration Business Administration Workforce Development or a related field required.
- Masters degree or equivalent combination of advanced education training and relevant professional experience preferred.
- Minimum of five (5) years of progressive experience in workforce development education human services youth development or related community-based programming.
- Minimum of two (2) years of supervisory or program leadership experience with responsibility for staff development program operations and performance management.
- Experience overseeing contract-funded programs and ensuring compliance with funder requirements deliverables and performance benchmarks.
- Experience working with HRA DYCD Workforce1 SNAP Employment & Training TANF or other publicly funded workforce programs strongly preferred.
- Experience supporting sector-based training initiatives such as construction transportation security healthcare technology or skilled trades preferred.
- Proficiency in Microsoft Office Suite including Excel Word Outlook Teams and PowerPoint.
- Experience utilizing participant management and reporting systems such as Salesforce OSOS PTS HRA systems or comparable databases preferred.
- Ability to analyze performance data produce reports and monitor program outcomes using multiple data systems.
- $80-85000
Required Experience:
IC
About Company
Our Mission Our mission at Opportunities for a Better Tomorrow (OBT) is to break the cycle of poverty and inequity through education, job training, and employment. View our programs Our Approach Life is not Linear OBT provides a
