Program Manager

This position is with the Department of Homeland Security U.S. Customs and Border Protection (CBP) Office of Facilities and Asset Management (OFAM) Operational Support Facilities Division (OSF). OSF is responsible for overseeing the planning construction maintenance repairs operations and sustainment of OFAMs facilities pertaining to the Office of Air and Marine the United States Border Patrol and the Office of Field Operations to enable the CBP and DHS missions of protecting America and its citizens while facilitating legitimate trade and travel.

This position starts at a salary of $125776.00 (GS-14 Step 1) to $163514.00 (GS-14 Step 10)

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed select the Rest of United States pay table. Some positions fall under a special pay rate depending on the series grade level and location of the visit this link to view special pay rate charts.

Typical duties may include the following:

• Serving as a first-level supervisory Program Manager overseeing a critical program segment within the Field Operations Facilities Program Management Office impacting CBP-wide operations.
• Planning organizing and directing diverse professional technical and administrative programs and projects providing executive leadership and technical direction.
• Managing staff coordination performance recruitment and development ensuring alignment with organizational vision and objectives.
• Implementing process improvements evaluates program effectiveness and resolves complex operational issues collaborating across CBP and DHS. - Responsible for ensuring internal controls compliance with Equal Employment Opportunity policies and managing resources as corporate assets.

CBP employees demonstrate the highest level of commitment to protect and serve the United States of America and to exemplify the CBP Core Values of Vigilance Service to Country and Integrity. Learn more about CBPs mission core values and careers at of employment

• You must be a U.S. Citizen to apply for this position
• Males born after 12/31/1959 must be registered with Selective Service
• Primary U.S. residency for at least three of the last five years (additional details below)
• All pre-employment processes will be conducted in English
• You may be required to pass a background investigation
• CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures
• As an employee of CBP you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees and to CBP employees specifically as well as the criminal conflict of interest statutes. Once you enter on duty these rules include obtaining approval for outside employment or business activity to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link.
• DHS uses E-Verify an internet-based system to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.
• Bargaining Unit: This position is not covered under the bargaining unit.

Experience: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level performing duties such as:

• Overseeing a program segment that performs professional technical and/or administrative work;
• Managing the development assignment and higher-level clearance of goals and objectives of subordinate organizational units or lower organizational levels; and
• Developing methods internal controls programs and procedures to improve cost effectiveness streamline organizational structures and assuring conformity with sound management principles.
• Implementing quantitative and qualitative analytical methodologies including extensive process mapping to identify critical quality factors and process improvements.
• Collaborating with high-ranking officials across federal agencies to improve end-to-end processes.

NOTE: Your resume must explicitly indicate how you meet this requirement otherwise you will be found ineligible. Please see the Required Documents section below for additional resume requirements.

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community student social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

You must:

• Meet all qualification requirements including education if applicable to this position subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 10/06/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently or have been within the last 5 years a political Schedule A Schedule C Non-career SES or Presidential Appointee employee in the Executive Branch you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agencys core values of vigilance service to country and integrity. During the screening and/or background investigation process you will be asked questions regarding any felony criminal convictions or current felony charges the use of illegal drugs (e.g. marijuana cocaine heroin LSD methamphetamines ecstasy) and the use of non-prescribed controlled substances including any experimentation possession sale receipt manufacture cultivation production transfer shipping trafficking or distribution of controlled substances. For additional information on the preemployment process review the following link: Applicant Resources CBP Careers

Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:

• Working for the U.S. Government as a federal civilian or as a member of the military
• A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
• Participation in a study abroad program sponsored by a U.S. affiliated college or university
• Working as a contractor intern consultant or volunteer supporting the U.S. government

Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Supervisory Probationary Period: You may be required to serve an 18 month probationary period upon appointment.

Leadership Training: All newly appointed first-time CBP Supervisors are required to complete mandatory training. The training will be scheduled by the Office of Training and Development within the first 90 days of appointment. The duration of the training will include 3 weeks of in residence training in Harpers Ferry WV. Note: This training may be waived if previously completed.

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government you are not CTAP/ICTAP eligible. View information about CTAP/ICTAP eligibilityon OPMs Career Transition Resources website. To be considered well qualified under CTAP/ICTAP you must be rated at a minimum score of 85 for this addition you must submit the supporting documents listed under the Required Documents section of this announcement.

The Department of Homeland Security encourages persons with disabilities to apply to include persons with intellectual severe physical or psychiatric disabilities as defined by 5 CFR 213.3102(u) and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707. Veterans Peace Corps/VISTA volunteers and persons with disabilities possess a wealth of unique talents experiences and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.

Please upload your resume under the Resume document type. Any other relevant supporting documents should be uploaded under their appropriate document types as mentioned above. Only resumes up to a total of two pages will be accepted. Applicants with resumes exceeding two pages will be removed from consideration. Do notsubmit documents as a PDF Portfolios.

Are you a former federal employee and have been separated from federal service for over 52 weeks To be considered non-competitively a recent rating of record (performance appraisal) from your most recent career or career-conditional position of at least fully successful (or equivalent) is required to be submitted with your application. If you were not issued a rating of record a letter from your most recent career or career-conditional position Supervisor stating you were fully successful will be accepted. For more information review the OPM Hiring Information.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.