Program Manager, AI & Business Process

CTDI is a large-scale Engineering Repair and Logistics company that services the countrys largest wireless telecommunications providers as well as the largest High-speed Internet & Cable providers. CTDI has over 11000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20000 employees worldwide.

The Program Manager AI & Business Process will partner with leadership to improve business visibility optimize program-level financial outcomes and develop practical tools that strengthen reporting analysis inventory visibility and decision-making. This role works closely with finance operations commercial stakeholders customers technical partners and leadership to identify opportunities for margin improvement cost reduction expense management forecasting accuracy resource allocation operational efficiency and inventory optimization.

The ideal candidate brings strong financial and business analysis skills advanced Excel capability dashboard development experience and a continuous improvement mindset. This is not a software engineering role; it is a business process role that uses AI automation analytics and agentic AI-enabled tools to turn data into insights recommendations and measurable business improvements.

Responsibilities:

• Partner with leadership to improve business performance financial visibility operational efficiency and inventory optimization.
• Define build and improve dashboards recurring reports ad hoc analysis and customer-facing reporting for leadership operations and external business discussions.
• Use Excel Tableau Power BI and comparable BI tools to analyze performance visualize trends and create practical reporting solutions.
• Develop and leverage agentic AI-enabled tools and workflows to automate reporting accelerate analysis and improve decision-making.
• Lead inventory analysis and reporting including inventory accuracy aging inventory utilization replenishment stock levels warehouse capacity business impact and recommended operational actions.
• Translate financial operational customer and inventory insights into recommendations business cases and continuous improvement initiatives.
• Partner across finance operations commercial teams customers technical partners and leadership to execute business optimization opportunities.
• Prototype and create business tools directly when appropriate and partner with technical teams to scale more complex tools and workflows.
• Track and communicate results including ROI cost savings productivity gains reporting efficiency service-impacting improvements and operational performance.

What Success Looks Like:

• Leadership operations teams and customers have clearer visibility into performance through reliable reporting dashboards and analysis.
• Financial outcomes improve through stronger margin visibility cost reduction expense discipline forecasting accuracy resource allocation and operational efficiency.
• Inventory decisions improve through actionable insights on accuracy aging inventory utilization replenishment stock levels and warehouse capacity.
• Manual reporting and analysis are reduced through automation dashboard development and agentic AI-enabled tools.
• Continuous improvement opportunities are identified prioritized executed and measured.

Required Qualifications:

• 35 years of experience in program management business analysis finance operations reporting continuous improvement or business optimization.
• Strong financial analysis skills including margin cost expense forecasting resource allocation and operational performance analysis.
• Advanced Excel skills for analysis reporting modeling support and business case development.
• Experience defining and building dashboards reports or business intelligence tools.
• Strong analytical problem-solving organization communication and stakeholder management skills.
• Ability to translate complex data into clear insights recommendations and action plans.
• Experience working cross-functionally with finance operations commercial customer-facing technical and leadership teams.
• Willingness to travel up to 10%.

Preferred Qualifications:

• Tableau development experience preferred; Power BI experience also valuable.
• Experience with BI/dashboarding reporting automation analytics or workflow improvement tools.
• Exposure to agentic AI AI-enabled automation or practical AI tools for analysis and reporting.
• Financial modeling experience preferred but not required.
• Experience with inventory analysis operational performance reporting quality systems or continuous improvement initiatives.
• Ability to prototype tools independently and partner with technical teams to scale more complex solutions.

You will love working in our family-oriented company! When you join our family you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive team-oriented inclusive workplace
• Health Dental Vision & Prescription Coverage
• Paid holidays vacation & sick/personal time

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Tuition reimbursement

Work Authorization

• United States (Required)
• Must be 18 years of age

Apply today to join our dynamic team! CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 40 years. Come put our successful history behind your career!

CTDI is an equal opportunity employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI including recruitment hiring training advancement and termination.

This position does not qualify for visa sponsorship.

As part of our hiring process we may use automated decision tools to assist in evaluating candidate qualifications skills and experience against job requirements. These tools are designed to supportnot replacehuman judgment. Final hiring decisions are made by our hiring team. We are committed to equal employment opportunity and regularly review our hiring processes including automated tools to support fairness and reduce the risk of unintended bias. You may request an alternative evaluation method or accommodation by contacting.

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Required Experience:

IC